Receptionist/Administrator

Job summary

Caradoc Surgery are currently seeking a receptionist/administrator to join their team on a part-time basis, working 25.5 hours per week. Hours are as follows;

Monday 07:45 - 13:15

Tuesday 07:45 - 18:45 (1hr lunch)

Friday 07:45 - 18:45 (1hr lunch)

This key role will be responsible for undertaking a wide range of reception and administrative duties and the provision of general support to the multidisciplinary team. We are looking for a receptionist/administrator to join our busy practice team and help make a positive impact on our local community. We would welcome applications from organised, adaptable, and friendly individuals, who are keen to help us provide high levels of customer service.

Main duties of the job

• Greeting and directing patients.
• Booking appointments, maintaining and monitoring the practice appointment system.
• Processing personal, telephone and e-requests for appointments.
• Answering incoming phone calls, transferring calls or dealing with the callers request appropriately.
• Signposting patients to the correct service.
• Processing incoming and outgoing mail.
• Initiating contact with and responding to, requests from patients, team members and external agencies.
• Processing referrals to external agencies such as secondary care using the electronic referral system (ERS).
• Processing all DNA letters in accordance with current policy.
• Reading code data on SystmOne.
• Filing and storing records as required.
• Inputting data into the patients healthcare records as necessary.
• Scanning of patient related documentation and attaching scanned documents to patients healthcare records
• Managing all queries (including administrative queries) as necessary in an efficient manner.
• Monitoring, maintaining and tidying the reception area and notice boards.
• Supporting all clinical staff with general tasks as requested.

About us

Caradoc Surgery is part of the Ranworth PCN. The PCN comprises of Ranworth Surgery in Clacton on Sea, Green Elms Health Centre in Jaywick, Kennedy Way Medical Centre in Holland on Sea and Caradoc Surgery in Frinton on Sea. We have a diverse patient population of around 32,000 patients and all practices work on SystmOne.