Practice Operations Manager (Access)

Job summary

The De Parys Group is looking to appoint an experienced practice operations manager to collaboratively lead our organisation on a full-time basis, working 37.5 hours per week across 5 days (Monday to Friday).

If you are an experienced practice manager looking for a new challenge, then we would love to hear from you.

Main duties of the job

• Lead and develop a culture where safe and high-quality patient service is consistently delivered
• Manage and develop the Managers to ensure that they have the skills and knowledge to meet the needs of their role
• Ensure that all teams are appropriately resourced building the case for resourcing levels or outsourcing to take advantage of technology opportunities
• Implementing change at pace, while involving / engaging / communicating across TDPG and/or external stakeholders
• Drive the creation of new services across TDPG, to provide these for our patients and for the patients of other practices/PCNs/organisations
• Ensure that clinical rotas are reflective of need and adapt to change (as has evolved further following the transition to total triage), while meeting fairness of allocation to the GPs and appropriate access provision for patients
• Ensure that all CQC expectations are met across these teams, driving an expectation that all teams run ready for CQC rather than exceptional activity is required to meet standards
• Be an expert source of knowledge for problem resolution, for patients and staff alike, to resolve issues and complaints at the point of contact
• For the services to other practices and organisations, to ensure that the provision to their patients is of the same quality to our own patients
• For the services to other practices and organisations, to ensure that the pathways put the patient at the centre of the process and that their journey is the simplest possible

About us

The De Parys Groups priority is to provide the highest standard of clinical care to the 38,000 patients registered with the practice. We aim to work collaboratively with other healthcare providers and support organisations, to enable more patients to be treated in a primary care setting, closer to home. We embrace a continuous improvement ethos and strive to ensure that we are available to patients when they need a consultation. We have a strong training ethos within the practice with a team of medical and non-medical educators as well as opportunities for non-clinical staff to develop and progress.

TDPG is fortunate to have its own dispensaries at our De Parys and Bromham sites. In addition to our routine GMS services, we offer a comprehensive range of services including minor surgery, LARC provision and anticoagulation clinics.

We have high QOF achievement and excellent KPIs within the group.

Benefits include:

• NHS pension scheme.
• Proper pay and Living Wage Foundation accredited.
• Eye-care vouchers.
• Annual leave: minimum 23 days FTE, with enhancements for long service.
• Paid breaks