Reception/Administrator

Job summary

Grove Surgery in Thetford has two exciting opportunities for enthusiastic and proactive receptionists to join our team. One position is offered on a full-time basis for 36 hours per week and the other is part-time working 18 hours per week.

The receptionist plays a pivotal role in the experience of patients at our practice, helping them to access the right services and dealing with their queries face-to-face, online and by telephone.

General practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure. The ideal candidate will be a highly motivated team player who has customer service/patient experience and offers excellent communication skills.

Main duties of the job

• Greeting and directing all patients.
• Making appointments.
• Prompt telephone call handling.
• Answering queries and complaints from patients and outside agencies, signposting to the appropriate staff member as appropriate.
• Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.
• Advising patients of practice procedures.
• Registering new patients.
• Accurately maintaining patient database and records, photocopying, filing and scanning.

About us

We have an exceptional multi-disciplinary team including Nurses, Healthcare Assistants, Social prescriber, Care co-ordinator, Paramedic, Physician associates, Clinical Pharmacist, Pharmacy Technicians who work alongside our GPs to ensure our patients receive the best care available.

Our reception and administration team includes a variety of positions. This ensures our teams have the opportunity to learn new skills and develop.

• NHS Pension Scheme
• Life insurance
• Family benefits including an adult dependents pension and children's pension
• Ill health benefits
• 20% employer contribution
• Health service discounts
• Health Cash Plan -which includes cash towards dental care, optical care, gym memberships and additional reward schemes.
• Annual Leave: minimum 25 days FTE, with additional bank holidays.