Receptionist/Administrator

Job summary

Writtle Surgery has an opportunity for an experienced and professional receptionist to join our team. These are part-time positions with the following available shift pattern:

• 7.45am - 1pm: Monday, Tuesday and Wednesday
• 1pm - 6.30pm: Monday and Tuesday

This is a pivotal role in the experience of patients at our practice, helping them to access the right services and dealing with their queries face-to-face, online and by telephone. General practice is a challenging environment that requires a motivated team player who has customer service/patient experience and offers excellent communication skills.

Applicants will need to be flexible to cover additional shifts to cover annual leave and sickness.

Main duties of the job

• Dealing with patients face to face.
• Answering the telephone and booking appointments.
• Greeting patients.
• Contacting patients when necessary.
• Care navigation.
• Dealing with patient queries.
• Registrations and temporary resident processing.
• Working through tasks.
• Updating information in patient records, emails and much more in this very versatile role.

About us

The Writtle Surgery is a 3 partner semi-rural dispensing practice of approximately 8,000 patients. We have 3 salaried GPs, and a fully staffed team including practice nurses, dispensers, secretaries and administrators, clinical pharmacists and receptionists. The benefits of joining our practice include access to the NHS pension and competitive rates of pay.