Receptionist/Care Navigator

Job summary

Woolpit Health Centre is looking for an enthusiastic, motivated and hardworking medical receptionist to join our busy evolving reception team on a full time basis. This is a great opportunity for those already working in a healthcare setting who wish to work within primary care, or for those who wish to start a career as a medical receptionist.

This key role will support the clinical team by signposting patients to the appropriate healthcare professional or service, working as part of the practices multidisciplinary team such as physiotherapists and mental health nurses.

Duties will include dealing with patients by telephone and face to face whilst providing administrative support to assist with the day-to-day running of the health centre.

Main duties of the job

• Opening up/locking up of practice premises and maintaining security.
• Processing and distributing incoming mail.
• Taking messages accurately and passing on information.
• Filing and retrieving paperwork and medical records as necessary.
• Assisting patients with support on use of medical platforms such as NHS app.
• Ensuring that an effective and efficient reception service is provided to patients and any other visitors to the practice.
• Dealing with all general enquiries and explain surgery procedures.
• Answering the telephone and call navigating to appropriate clinicians or healthcare professional depending on the presenting condition.
• Booking, amending and cancelling patients appointments, ensuring optimum efficiently of the appointment system.
• Monitoring and processing Anima requests alongside the triage clinician.
• Accurately maintaining patient database and records and Anima.

About us

Why work for us?

Based in the Suffolk village of Woolpit, the Health Centre aims to provide the type of care that we would expect for ourselves and our own families.

We provide services to over 16,000 patients who live in a practice area of 75 square miles of rural West Suffolk, straddling the A14, between Thurston in the west, and Haughley in the east.

We pride ourselves on the high standards of our care we are holders of the Royal College of General Practitioners Practice Accreditation Award, a quality mark held by only 19 practices in the UK.

Our 5 GP partners and 8 non-partner GPs lead a multidisciplinary team of nurses, health care assistants, pharmacists and midwives all of whom are based in our purpose-built premises.

Benefits of working for Woolpit Health Centre include:

• Attractive rates of pay with annual pay review(not agenda for change)
• Regular one-to-ones to aid good communication
• Generous annual leave entitlement
• Voluntary overtime when available
• Plenty of training opportunities
• Membership of the NHS contributory pension scheme

The NHS Pension Scheme is a defined benefits scheme

Life insurance

Family benefits including an adult dependents pension and children's pension

Ill health benefits

20% employer contribution

• Free uniform
• Option of NHS discount and Blue Light Card for retail/dining/holidays etc