Go back
Primary Care Careers

Receptionist/Care Navigator

The closing date is 10 June 2025

Apply for this job

Job summary

Downhall Park Surgery has an opportunity for an enthusiastic and proactive receptionist to join our team on apart-time basis for 16-18 hours per week, working over 3 days.

The receptionist plays a pivotal role in the experience of patients at our practice, helping them to access the right services and dealing with their queries face-to-face, online and by telephone.

Main duties of the job

  • Greeting and directing all patients.
  • Making appointments.
  • Answering queries and complaints from patients and outside agencies, signposting to the appropriate staff member as appropriate.
  • Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.
  • Advising patients of practice procedures.
  • Registering new patients.
  • Accurately maintaining patient database and records, photocopying, filing and scanning.

About us

The Downhall Park Surgery team are committed to providing high quality patient care, placing our patients first, respecting individuality and dignity - please come and join our fantastic team. We can offer an NHS pension and 33 days annual leave (FTE), with enhancements for long service.

Details

Date posted

07 May 2025

Pay scheme

Other

Salary

£12.47 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

28583

Job locations

49 Rawreth Lane

Rayleigh

Essex

SS6 9QD


Job description

Job responsibilities

If you would like to find out more information about this role, please do not hesitate to get in contact with us.

Job description

Job responsibilities

If you would like to find out more information about this role, please do not hesitate to get in contact with us.

Person Specification

Experience

Essential

  • Ability to work in a polite, confidential and discreet manner, respecting patients and colleagues at all times.
  • Experience of working with the general public, being sensitive and empathic in distressing situations.
  • Ability to work as part of a team.
  • Strong IT and administration skills, with a high level of accuracy and attention to detail.
  • Previous medical or healthcare receptionist experience is desirable.
  • Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.
Person Specification

Experience

Essential

  • Ability to work in a polite, confidential and discreet manner, respecting patients and colleagues at all times.
  • Experience of working with the general public, being sensitive and empathic in distressing situations.
  • Ability to work as part of a team.
  • Strong IT and administration skills, with a high level of accuracy and attention to detail.
  • Previous medical or healthcare receptionist experience is desirable.
  • Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Primary Care Careers

Address

49 Rawreth Lane

Rayleigh

Essex

SS6 9QD


Employer's website

https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Primary Care Careers

Address

49 Rawreth Lane

Rayleigh

Essex

SS6 9QD


Employer's website

https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Recruitment Team

Downhall Park Surgery

enquiries@eoeprimarycarecareers.nhs.uk

01206918760

Details

Date posted

07 May 2025

Pay scheme

Other

Salary

£12.47 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

28583

Job locations

49 Rawreth Lane

Rayleigh

Essex

SS6 9QD


Privacy notice

Primary Care Careers's privacy notice (opens in a new tab)