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Primary Care Careers

Reception Manager

Information:

This job is now closed

Job summary

Rushbottom Lane Surgery is looking to appoint an experienced reception manager to lead our reception team on a part-time basis for 30 hours per week over 5 days. This will include at least 2 days until 6pm.

If you are an experienced reception manager looking for a new challenge, then we would love to hear from you.

Main duties of the job

  • Overall responsibility for the day-to-day running of the reception including staff management.
  • Providing solid leadership, based on a sound knowledge of business management and human resource management, including recruitment.
  • Driving innovation and modernisation.
  • Co-ordinating and leading the operational delivery of the services in the practice, engaging with staff, patients and local commissioners.
  • Arranging, co-ordinating and attending meetings.
  • Co-ordinating and leading the operational delivery of the reception in the practice, engaging with staff, patients and local commissioners.
  • Taking responsibility for security, repairs and maintenance of the premises, services and equipment.
  • Handling patient enquiries and suggestions, including oversight of the practice-based complaints procedure in conjunction with the relevant partner.
  • Being involved in managing the computer system, including organising any maintenance and developments to the system.

About us

Rushbottom Lane Surgery is located in Benfleet, Essex.We are a very busy practice with a large reception/admin team with almost 20,000 patients spread across 2 practices.

We offer:

    • NHS Pension Scheme
    • Eye-care vouchers
    • Health service discounts
    • Annual Leave: minimum 33 days FTE, with enhancements for long service.

Details

Date posted

27 April 2025

Pay scheme

Other

Salary

£14.50 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

28562

Job locations

91 Rushbottom Lane

Benfleet

Essex

SS7 4EA


Job description

Job responsibilities

If you would like to find out more information about this role, please see the attached job specification.

Job description

Job responsibilities

If you would like to find out more information about this role, please see the attached job specification.

Person Specification

Experience

Essential

  • Strong skills and experience in HR, IT and complaint handling.
  • Prior experience of leadership and personnel management, ideally within a healthcare setting.
  • Ability to deliver a vision, with a willingness and the drive to adapt to NHS targets.
  • Self-motivated, with a forward-thinking, solution-focused approach.
  • The ability to develop, implement and embed policies, procedures and guidelines.
  • Experience of working in an ever-evolving environment, with an ability to cope with regular change.
  • Excellent organisational, management and planning skills, IT skills and communication skills.
  • Ability to implement and manage change effectively.
  • Ability to identify training and development needs in self and other as well as experience of appraising staff.
Person Specification

Experience

Essential

  • Strong skills and experience in HR, IT and complaint handling.
  • Prior experience of leadership and personnel management, ideally within a healthcare setting.
  • Ability to deliver a vision, with a willingness and the drive to adapt to NHS targets.
  • Self-motivated, with a forward-thinking, solution-focused approach.
  • The ability to develop, implement and embed policies, procedures and guidelines.
  • Experience of working in an ever-evolving environment, with an ability to cope with regular change.
  • Excellent organisational, management and planning skills, IT skills and communication skills.
  • Ability to implement and manage change effectively.
  • Ability to identify training and development needs in self and other as well as experience of appraising staff.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Primary Care Careers

Address

91 Rushbottom Lane

Benfleet

Essex

SS7 4EA


Employer's website

https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Primary Care Careers

Address

91 Rushbottom Lane

Benfleet

Essex

SS7 4EA


Employer's website

https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Recruitment Team

Rushbottom Lane Surgery, Dr Khan & Partners

enquiries@eoeprimarycarecareers.nhs.uk

01206918760

Details

Date posted

27 April 2025

Pay scheme

Other

Salary

£14.50 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

28562

Job locations

91 Rushbottom Lane

Benfleet

Essex

SS7 4EA


Supporting documents

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