Receptionist/Care Navigator

Job summary

West Road Surgery has an opportunity for an enthusiastic and proactive receptionist to join our team on a part-time basis for 29 hours per week, over 5 days. The hours are;

Monday 8am - 2pm

Tuesday 7.45am - 2pm

Wednesday 2pm - 6.30pm

Thursday 7.45am - 2pm

Friday 8am - 2pm.

The receptionist plays a pivotal role in the experience of patients at our practice, helping them to access the right services and dealing with their queries face-to-face, online and by telephone. General practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure. The ideal candidate will be a highly motivated team player who has customer service/patient experience and offers excellent communication skills.

Main duties of the job

• Greeting and directing all patients.
• Making appointments.
• Answering queries and complaints from patients and outside agencies, signposting to the appropriate staff member as appropriate.
• Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.
• Advising patients of practice procedures.
• Registering new patients.
• Accurately maintaining patient database and records, photocopying, filing and scanning.
• Read coding.

About us

West Road Surgery is based in a modern purpose built primary care centre, with free parking, close to bus links and the train station.

We offer:

• NHS pension scheme
• Life insurance
• Family benefits including an adult dependents pension and children's pension
• Ill health benefits
• 20% employer contribution