Care Navigator

Job summary

Oakfield Surgery based at Newmarket Hospital, is looking to recruit an enthusiastic care navigator to work with the current team on a permanent, full or part-time basis. This person will receive, assist and direct patients in accessing the appropriate service in a courteous, efficient and effective way and provide general assistance to the practice team and project a positive and friendly image to patients and other visitors.

Main duties of the job

• Greet and direct all patients.
• Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice.
• Deal with all general enquiries, explain procedures and make follow-up appointments as requested by clinicians.
• Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
• Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
• Process personal and telephone requests for appointments, visits and telephone consultations, and ensuring callers are directed to the appropriate healthcare professional.
• Register requests for home visits, ensuring careful recording of all relevant details and where necessary refer to the relevant clinician.
• Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.

About us

SPC is a forward-thinking partnership of GP surgeries across Suffolk. Our collaborative approach enables doctors and staff to share resources, ensuring the continued delivery of high-quality healthcare.

We are committed to equal employment opportunities and encourage applications from all qualified individuals.

Benefits of working for SPC include:

• NHS pension scheme, 23.7 employer contribution.
• Life insurance.
• Family benefits including an adult dependents pension and children's pension.
• Ill health benefits.
• Proper pay and cost of living benefits.
• Eye care vouchers health service discounts.
• Generous annual leave, 33 days inc BH
• Enhanced maternity and paternity terms.
• High street discounts through our own online portal.
• Technology and homewares salary sacrifice schemes with Currys and John Lewis.
• Cycle to work salary sacrifice scheme.
• Gym salary sacrifice scheme.