Patient Services Assistant

Job summary

Bennetts End Surgery is looking to expand our patient services team and to recruit a motivated, reliable and conscientious individual, who can make a valuable contribution to our team as a patient services assistant, on a full-time basis.

The shift pattern as follows;

Monday 8am - 4.30pm

Tuesday 8am - 4.30pm

Wednesday 10.30am - 7pm

Thursday 8am - 4.30pm

Friday 10.30am - 7pm

We are looking for a patient services assistant to join our busy practice team and help make a positive impact on our local community. Previous applicants not to apply.

Main duties of the job

• Answering telephone calls.
• Processing registrations
• Demonstrating excellent communication skills across a wide range of media (face-to-face, telephone, in writing, electronically) and ensure that patients and visitors are always appropriately signposted to the relevant personnel and / or services.
• Ensuring documents and patient discharge summaries are processed through the work-flow system, efficiently and effectively, using the IT system.
• Booking appointments.
• Supporting the electronic prescription service.
• Liaising with voluntary, social and secondary care providers.

About us

Bennetts End Surgery is a large GP practice in Hemel Hempstead, looking after 17,000 patients. We are a forward thinking training practice situated in a purpose built surgery with 25 consulting rooms where we offer a full range of clinical services to the patients we serve, the building also houses a 100 hour pharmacy and MASTA (travel) clinic.

Benefits we offer:

• Competitive salary based on experience.
• Supportive and friendly environment.
• Peer support.
• CPD Support with training and development.
• 20 days holiday (pro rata) + bank holidays.
• NHS pension.
• Study leave.
• Free on-site parking.
• Statutory maternity and sick pay.