Dispensary Manager

Job summary

The focus of the role is to deliver a well led, safe, effective, patient centred and profitable dispensary operation across our primary site at Acle and our smaller sister site at Reedham.

Main duties of the job

• Lead the team in all aspects of the dispensary provision, developing and maintaining a positive and proactive team spirit so that both staff and patient satisfaction and wellbeing is maintained.
• Ensuring that dispensary staff perform at effective and safe levels by holding them accountable and using performance review techniques as necessary.
• Organising dispensary staff rotas - ensuring adequate staff cover at all times. Ensure that all dispensary staff complete all required training. Encourage the team to develop themselves on relevant, business-aligned recognised courses.
• Appraising dispensary staff and evaluating staff competencies.
• Assisting the practice manager with the recruitment of dispensary staff.
• Be able to provide supervisory and mentorship to the team members as needed.
• Maximise all available income streams including incentive schemes (such as DSQS and PQS), purchasing control and ensuring optimal discounts.
• Ensuring that the department runs in line with all regulations, business strategy and guiding principles.
• Engage with all relevant practice meetings.
• Organise and manage regular dispensary meetings.
• Attend the leadership team meetings and proactively support the team.
• Liaising with external suppliers and pharmacies as needed.

About us

We are a forward thinking rural general practice who dispense to around 6,500 patients.

Our team is led by 4 partners who work with 2 salaried GPS, 1 retainer GP, advanced paramedic, 2 advanced nurse practitioners, physicians associate, nursing team and HCAs. We have an excellent non-clinical admin and reception team.

We have a branch surgery in the pretty village of Reedham. We are a teaching practice with year 2 students. Our clinical system is Emis. Acle Medical Partnership is a GMS practice with a good CQC rating. We are a friendly Practice and offer high levels of support.

We are looking for a candidate that fits well into our Practice and whose priorities are excellent patient care and teamwork. The focus of this role is to deliver a well led, safe, effective, patient centered and profitable dispensary. We promote a good work life balance and provide private healthcare insurance for all staff.

We have regular team meetings, clinical and non-clinical and have a very supportive partnership.