Receptionist/Care Navigator

Job summary

Grove Surgery in Thetford has a fantastic opportunity for a receptionist to join our team on a part-time basis, for 18 hours per week, days and times to be discussed at interview.

In this essential front-line role at the practice, receptionists help patients to access the right services, assist with keeping health records accurate and up-to-date, and ensure that appointment bookings are well-managed.

We are looking for a receptionist to join our busy practice team and help make a positive impact on our local community. We would welcome applications from organised, adaptable, and friendly individuals, who are keen to help us provide high levels of customer service.

Main duties of the job

• Greeting and directing all patients.
• Making appointments and giving out appointment cards, where required.
• Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.
• Dealing with requests for information, and managing problems and complaints.
• Advising patients of practice procedures.
• Registering new patients.
• Answering the telephone, promptly.

About us

We are a friendly, energetic team who love to have fun and we make each other laugh every day, our dynamic surgery delivers excellent care to our patients and provides a positive and supportive working environment.

Grove Surgery has a list size of 13 000 patients and are a teaching practice supporting the training of nursing associates, physician associates, medical students and GP registrars.

We have a dedicated research unit and are leading the way in Norfolk for research. There may be an opportunity to work in dual locations between the research unit and surgery.

We have an exceptional multi-disciplinary team including nurses, HCA's, a social prescriber, a care-coordinator, paramedics, physician associates, a clinical pharmacist, and pharmacy technician who work alongside our GPs to ensure our patients receive the best care available.