Primary Care Careers

Receptionist / Care Navigator

Information:

This job is now closed

Job summary

Winstree Medical Practice has an opportunity for an enthusiastic and proactive receptionist to join our team on a part-time basis, for 27 hours per week over 3 days.

The receptionist plays a pivotal role in the experience of patients at our practice, helping them to access the right services and dealing with their queries face-to-face, online and by telephone.

General practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure. The ideal candidate will be a highly motivated team player who has customer service/patient experience and offers excellent communication skills.

Main duties of the job

  • Greeting and directing all patients.
  • Making appointments.
  • Answering queries and complaints from patients and outside agencies, signposting to the appropriate staff member as appropriate.
  • Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.
  • Advising patients of practice procedures.
  • Registering new patients.
  • Accurately maintaining patient database and records, photocopying, filing and scanning.

About us

We are a semi rural practice with 8,200 patients and we dispense to 2,000 of our patients. We are a small, friendly team working for our community in a busy practice and aim to give excellent service to our patients.

Benefits include:

  • NHS Pension Scheme.
  • Life insurance
  • 4 weeks annual leave.

Details

Date posted

02 March 2025

Pay scheme

Other

Salary

£11.44 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

8928

Job locations

84 Winstree Road

Colchester

Essex

CO3 0PZ


Job description

Job responsibilities

If you would like to find out more information about this role, please see the attached job specification.

Job description

Job responsibilities

If you would like to find out more information about this role, please see the attached job specification.

Person Specification

Qualifications

Essential

  • None

Experience

Essential

  • Ability to work in a polite, confidential and discreet manner, respecting patients and colleagues at all times.
  • Experience of working with the general public, being sensitive and empathic in distressing situations.
  • Ability to work as part of a team.
  • Strong IT and administration skills, with a high level of accuracy and attention to detail.
  • Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.
  • Must have a car.

Desirable

  • Previous medical or healthcare receptionist experience is desirable.
  • NHS experience preferred but training will be given.
Person Specification

Qualifications

Essential

  • None

Experience

Essential

  • Ability to work in a polite, confidential and discreet manner, respecting patients and colleagues at all times.
  • Experience of working with the general public, being sensitive and empathic in distressing situations.
  • Ability to work as part of a team.
  • Strong IT and administration skills, with a high level of accuracy and attention to detail.
  • Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.
  • Must have a car.

Desirable

  • Previous medical or healthcare receptionist experience is desirable.
  • NHS experience preferred but training will be given.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Primary Care Careers

Address

84 Winstree Road

Colchester

Essex

CO3 0PZ


Employer's website

https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Primary Care Careers

Address

84 Winstree Road

Colchester

Essex

CO3 0PZ


Employer's website

https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Recruitment Team

Winstree Medical Practice

enquiries@eoeprimarycarecareers.nhs.uk

01206918760

Details

Date posted

02 March 2025

Pay scheme

Other

Salary

£11.44 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

8928

Job locations

84 Winstree Road

Colchester

Essex

CO3 0PZ


Supporting documents

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