Receptionist / Care Navigator

Job summary

The Coggeshall Surgery has an opportunity for an enthusiastic and proactive receptionist to join our team on a part-time basis for 10 hours per week days/times to be discussed at interview.

The receptionist plays a pivotal role in the experience of patients at our practice, helping them to access the right services and dealing with their queries face-to-face, online and by telephone.

General practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure. The ideal candidate will be a highly motivated team player who has customer service/patient experience and offers excellent communication skills.

Main duties of the job

• Greeting and directing all patients.
• Making appointments.
• Answering queries and complaints from patients and outside agencies, signposting to the appropriate staff member as appropriate.
• Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.
• Advising patients of practice procedures.
• Registering new patients.
• Accurately maintaining patient database and records, photocopying, filing and scanning.

About us

Coggeshall Surgery provides GMS healthcare to the small town of Coggeshall and the surrounding rural area to whom we dispense medication from our in-house dispensary. We have received a rating of Outstanding from the CQC and work closely with the other 5 local member practices of the Colne Valley PCN and the associated ARRS staff. The surgery has an enthusiastic and accomplished partnership and encourages a calm, responsive, person centred culture.