Receptionist/Care Navigator

Job summary

Feltwell Surgery located in West Norfolk, is looking for a compassionate, organised, and proactive individual to join our dynamic team as a receptionist/care navigator.

This vital role involves providing outstanding customer service to our patients and supporting the smooth running of the practice. This is a part-time position working 19 hours over 2 days per week (Monday and Wednesday).

General practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure. The ideal candidate will be a highly motivated team player who has customer service/patient experience.

If you are passionate about providing an exceptional patient service and want to be part of a supportive and friendly team, we'd love to hear from you. Previous applicants need not apply.

Main duties of the job

• Greet and assist patients in a friendly and professional manner.
• Answer phone calls, schedule appointments and manage patient queries.
• Navigate patients through the healthcare system, providing information and support.
• Ensure patient records are accurate and up to date.
• Collaborate with doctors, nurses, and other healthcare staff to coordinate patient care.
• Handle sensitive information with confidentiality and professionalism.

About us

We are a rural, well established, forward thinking fully dispensing GMS practice. Our team consists of 2 GP partners, a salaried GP, 2 ANPs, a clinical pharmacist and a highly skilled nursing, administration and dispensing team. We are located in modern, purpose-built premises in West Norfolk (close to the Suffolk border) and provide high quality care to 5,500 patients.

We have a culture of patient-focused care and are high achievers both in terms of QOF performance and patient feedback. We have partnered with 5 other local practices to form a strong and collaborative primary care network (Fens and Brecks). Our team-orientated approach, and support for a sustainable work-life balance, has created a friendly and relaxed environment with the stability and performance that comes from long-serving and competent staff.