Receptionist

Job summary

Queens Park Surgery in Bedford has an opportunity for an enthusiastic and proactive receptionist to join our team on a full-time basis for 37.5 hours per week.

The receptionist plays a pivotal role in the experience of patients at our practice, helping them to access the right services and dealing with their queries face-to-face, online and by telephone. The ideal candidate will be a highly motivated team player who has customer service/patient experience and offers excellent organisational skills.

Main duties of the job

• Greet and direct all patients to the practice.
• Answer all calls, ensuring documented and redirected accordingly.
• Book in patients and visitors in line with practice appointments and visitors procedures.
• Book, amend and cancel patient appointments.
• Respond and/or redirect all patient and visitor requests accordingly.
• Ensure computerised appointment system is up-to-date.
• Set-up of new patients onto the computer system (SystmOne).
• Distribution of completed prescriptions

About us

We are a very long-established practice working on two sites in Bedford, looking after 12,500 patients. We are also care taking another local practice in Bedford with a list size of 9,000 patients.

Bedfordshire is a great location and has a reputation for excellent schools, beautiful villages and countryside, close to Milton Keynes for shopping, and 35 minutes from London by train.

• SystmOne clinical system
• Rated Good by CQC
• High QOF achievers
• Friendly nursing and administrative support
• Development of special interests encouraged
• Training supported
• Attractive salary and terms and conditions
• 6 months mutual assessment period

We are active members of our primary care network and we welcome collaborative working. Our vision is progressive, we are actively looking for new opportunities and are aspiring to be a training practice. We grow our own staff and are developing advanced nurse practitioners and healthcare support workers.

Come and see us on our website: queensparksurgery.co.uk