Referral Administrator

Job summary

Tiptree Medical Centre is currently looking for a referral administrator, on a part time basis for 16 hours per week, to join our friendly and hard-working administration team.

Main duties of the job

• Carry out the processes for eReferral, ensuring referrals are sent to the correct services as quickly as possible.
• Chase up any referrals that have not been processed within the expected timescale.
• Chase any patients who have not actioned their referrals or collected their paperwork.
• Complete any tasks sent by the clinical staff relating to letters and referrals or clinic attendance.
• Provide cover for members of the referral team during periods of sickness and annual leave.
• Receive incoming and initiate outgoing telephone calls in order to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries.
• Assist in any in-house data analysis of referral processed.
• Be aware of referral pathways and assist the clinicians in ensuring referrals are made to the most cost-effective service.
• Action all subject access requests received by the practice.
• Close monitoring and actioning of the practice email account.

About us

Tiptree Medical Centre is a friendly, busy and innovative practice in north-east Essex. The team comprises of two friendly, supportive partners and 7 salaried GPs. We are an award-winning, semi-rural practice of approximately 12,000 patients.

We are in an ideal location close to England's oldest town, Colchester, with nearby rail links direct to London and easy access to the east coast. We pride ourselves on being relaxed, with family-friendly and flexible working patterns. Partnership is very much at the heart of primary care, being the largest GP Partnership in North East Essex, comprising of 8 local GP practices across Colchester and Tendring.

We pride ourselves on working to be at the forefront of primary care in our region and have many exciting ventures on the horizon. Each of our branches has its own character, and family friendly ethos, which is why our patients love coming to us, and tell us so in our regular patient surveys.

We strive to look after our employees as well, with generous annual leave, flexible and family friendly working, and support during difficult times such as free counselling.