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Patient Care Advisor/Receptionist

Primary Care Careers

Information:

This job is now closed

Job summary

Oak Street Medical Practice in Norwich, has an opportunity for a patient care advisor/receptionist to join our team on a part time basis, with suggested hours of 18 per week. This would be 6 hour shifts over three days with school hours being considered.

In this essential front-line role at the practice, patient care advisors help patients to access the right services, assist with keeping health records accurate and up-to-date, and ensure that appointment bookings are well-managed.

We would welcome applications from organised, adaptable, and friendly individuals, who are keen to help us provide high levels of customer service.

Main duties of the job

  • Greet and direct all patients.
  • Act as first point of contact for patients , providing a welcoming and professional service.
  • Manage appointments, queries and patient records with accuracy and confidentiality.
  • Liaise with clinical staff to ensure the smooth running of daily operations.
  • Deal with requests for information and managing problems and complaints.
  • Advise patients of practice procedures.
  • Register new patients.
  • Answer the telephone, promptly.
  • Accurately maintain patient database and records - workflow, summarising, filing, and scanning.

About us

Oak Street Medical Practice is a team of some 30 members, including 2 partners. We have an exceptional multi-disciplinary team including physician associate, advanced clinical practitioner, nurses, nursing associate, healthcare assistants, social prescriber, mental health nurses, physiotherapist, and trainee pharmacy technician.

We have a strong teaching and training ethos and strive to ensure our patients receive the best care available.

Please see our website for more information about our practice.

Date posted

22 January 2025

Pay scheme

Other

Salary

Depending on experience Negotiable - dependent on qualifications

Contract

Permanent

Working pattern

Part-time

Reference number

8751

Job locations

Oak Street

Norwich

Norfolk

NR3 3DL


Job description

Job responsibilities

If you would like to find out more information about this role, please see the attached job specification.

Job description

Job responsibilities

If you would like to find out more information about this role, please see the attached job specification.

Person Specification

Qualifications

Essential

  • na

Experience

Essential

  • Excellent communication skills, with a clear and polite telephone manner.
  • Ability to work in a polite, confidential, and discreet manner, respecting patients at all times.
  • Experience of working with the general public, being sensitive and empathic in distressing situations.
  • Confidence to work as part of a team and ability to "think on your feet" and use your initiative to work independently.
  • Strong IT and administration skills.
  • Ability to multi-task, prioritise and work accurately under pressure.
  • Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.

Desirable

  • Previous medical or healthcare receptionist experience is desirable.
Person Specification

Qualifications

Essential

  • na

Experience

Essential

  • Excellent communication skills, with a clear and polite telephone manner.
  • Ability to work in a polite, confidential, and discreet manner, respecting patients at all times.
  • Experience of working with the general public, being sensitive and empathic in distressing situations.
  • Confidence to work as part of a team and ability to "think on your feet" and use your initiative to work independently.
  • Strong IT and administration skills.
  • Ability to multi-task, prioritise and work accurately under pressure.
  • Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.

Desirable

  • Previous medical or healthcare receptionist experience is desirable.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Primary Care Careers

Address

Oak Street

Norwich

Norfolk

NR3 3DL


Employer's website

https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Primary Care Careers

Address

Oak Street

Norwich

Norfolk

NR3 3DL


Employer's website

https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)

For questions about the job, contact:

Recruitment Team

Oak Street Medical Practice

enquiries@eoeprimarycarecareers.nhs.uk

01206918760

Date posted

22 January 2025

Pay scheme

Other

Salary

Depending on experience Negotiable - dependent on qualifications

Contract

Permanent

Working pattern

Part-time

Reference number

8751

Job locations

Oak Street

Norwich

Norfolk

NR3 3DL


Supporting documents

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