Business and Compliance Manager

Job summary

Fairbrook Medical Centre located in Borehamwood, is looking to appoint an experienced business and compliance manager to play a vital role in the smooth business operations and compliance within the centre. This is a newly created position, offering the opportunity to influence key operational processes and contribute to the overall efficiency of our practice.

This position is offered on a part-time basis working 28-30 hours per week working Monday to Thursday, but we are open to discussion on these days/hours. If you are an experienced manager looking for a new role, then we would love to hear from you.

Main duties of the job

• Implement necessary contract adjustments for GPs and communicate updates to relevant staff.
• Draft and update practice policies and/or procedures to ensure compliance with regulations and best practices.
• Ensure services meet regulatory standards and patient expectations.
• Lead the preparation for CQC inspections and ensure continuous compliance.
• Handle patient and staff complaints, ensuring resolution is timely and effective.
• Oversee communication and document sharing via TeamNet within the practice.
• Plan and execute team-building initiatives to enhance collaboration and morale.
• Manage and expand the practices social media profiles (e.g., Facebook, Twitter, Instagram), ensuring alignment with practice policies and regulations.
• Regularly update the practices website to keep it current and compliant with regulatory standards.

About us

We see our team as our Fairbrook Family, supporting 15,000 patients throughout the community. We look to develop and progress each member through regular mentoring, training, and encouraging and supporting your career progress. Although you will solely work for Fairbrook we will also include you in wider mentoring, training, and support through our PCN to help your development. Further information about the surgery can be found at https://www.fairbrookmedical.co.uk/.

What we offer:

• Competitive hourly rate of up to £23 per hour, depending on experience.
• 28 -30 hours per week, with flexible working arrangements.
• Supportive and friendly work environment.
• Opportunities for personal and professional development.
• Involvement in innovative projects that help shape the future of the practice.