Receptionist / Care Navigator

Job summary

Fryerns Medical Centre and Knights Surgery has an opportunity for an enthusiastic and proactive receptionist to join our team on a part-time basis, for 20 hours per week, on various days Monday-Friday, so flexibility is essential.

The receptionist/care navigator plays a pivotal role in the experience of patients at our practice, helping them to access the right services and dealing with their queries face-to-face, online and by telephone. General practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure. The ideal candidate will be a highly motivated team player who has customer service/patient experience and offers excellent communication skills.

Main duties of the job

• Greeting and directing all patients.
• Making appointments.
• Answering queries and complaints from patients and outside agencies, signposting to the appropriate staff member as appropriate.
• Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.
• Advising patients of practice procedures.
• Registering new patients.
• Accurately maintaining patient database and records, photocopying, filing and scanning.

About us

We are two busy practices with a combined total of approximately 9000 patients. We have 3 GP partners that work across both of our surgeries. We are a very friendly practice with a great team spirit and work ethic. We aim to give an extremely high level of care to our patients.

Benefits include an NHS Pension Scheme.