Receptionist / Care Navigator

Job summary

Stanton Surgery has an opportunity for an enthusiastic and proactive receptionist to join our team on a part-time basis, for 20 hours per week over 2 or 3 days.

The receptionist plays a pivotal role in the experience of patients at our practice, helping them to access the right services and dealing with their queries face-to-face, online and by telephone.

General practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure. The ideal candidate will be a highly motivated team player who has customer service/patient experience and offers excellent communication skills.

Main duties of the job

• Greeting and directing all patients.
• Making appointments.
• Answering queries and complaints from patients and outside agencies, signposting to the appropriate staff member as appropriate.
• Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.
• Advising patients of practice procedures.
• Registering new patients.
• Accurately maintaining patient database and records, photocopying, filing and scanning.

About us

We are a rural dispensing and training practice located in the village of Stanton, set in the beautiful Suffolk countryside close to Bury St Edmunds. We serve a stable population of approximately 5300 patients. We work in modern purpose-built premises, which have recently been extended and provide a bright and airy setting in which to work. Our clinical system is SystmOne. We are rated GOOD across all areas by CQC.

We are a two partner GMS practice. We offer a supportive happy environment, and last year we were approved as a GP training practice. We already have GP trainees working alongside us, and in the future we aim to host nursing students also.

We are part of Blackbourne PCN which consists of four rural practices. A diabetes nurse specialist also visits monthly and holds a clinic at the practice. We have also recently recruited two urgent care practitioners. Our reception and administrative teams provide excellent support to our clinical teams.

We actively encourage informal visits to meet our friendly team.