Receptionist

Job summary

Gade Surgery has an opportunity for a receptionist to join our friendly team on a part-time basis for between 15-20 hours per week. You may also be required to work additional weekday overtime and very occasional Saturdays. The shift patterns for receptionists are as follows:

• 08:00-13:00 or 08:30-13:30
• 13:00-18:00 or 13:30-18:30

In this key front-line role at the practice, receptionists help patients to access the right services, assist with keeping health records accurate and up-to-date, and ensure that appointment bookings are well-managed.

General practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure. The ideal candidate will be a highly motivated team player who has customer service/patient experience and offers excellent communication skills.

Main duties of the job

• Answering calls to the practice promptly, dealing with enquiries.
• Booking and amending appointments.
• Greeting and directing all patients.
• Accepting, issuing and handing out prescriptions
• Managing letters, completed forms, specimen bottles, etc.
• Dealing with requests for information, and managing problems and complaints.
• Advising patients of practice procedures.

About us

Gade Surgery provides a range of primary medical services from its premises in Rickmansworth and Chorleywood, Hertfordshire.