Reception Manager

Job summary

Fern House Surgery, located in Witham are seeking an experienced and dynamic reception manager, on a full time basis for 37.5 hours per week, Monday to Friday, to lead our reception team in delivering outstanding patient care. The successful candidate will be responsible for managing the daily operations of the reception area, ensuring efficient workflow, and maintaining high standards of service. This position offers professional growth opportunities and a supportive working environment.

Main duties of the job

• Oversee the day-to-day operations of the reception team, ensuring smooth workflows, excellent patient service, and high team morale. Acting as a hands-on trouble shooter where required.
• Be the primary point of contact for patient inquiries, ensuring all patients are greeted and assisted with professionalism and care.
• Expertly manage the appointment system, ensuring efficient patient flow and timely service.
• Ensure all objectives & tasks are carried out efficiently & on time by reception team.
• Lead, train, and support the reception staff, fostering a culture of continuous improvement and teamwork.

This advert may close early if a suitable candidate is found before the advertised closing date is reached.

About us

Fern House Surgery is a large GMS dispensing practice with 8 partners and a patient list size of 16,500.