Receptionist / Care Navigator

Job summary

Colchester Medical Practice has an opportunity for an enthusiastic and proactive receptionist to join our team on a part time or full time basis (25-37 hours required). The role will be across two of our PCN sites and is a 2 year fixed term, contract. The receptionist plays a pivotal role in the experience of patients at our practice, helping them to access the right services and dealing with their queries face-to-face, online and by telephone.

General practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure. The ideal candidate will be a highly motivated team player who has customer service/patient experience and offers excellent communication skills.

Main duties of the job

• Greeting and directing all patients.
• Making appointments.
• Answering queries and complaints from patients and outside agencies, signposting to the appropriate staff member as appropriate.
• Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.
• Advising patients of practice procedures.
• Registering new patients.
• Accurately maintaining patient database and records, photocopying, filing and scanning.

About us

Colchester Medical Practice is a well established PCN, delivering excellent care to over 40,000 patients across the city of Colchester. We have four sites (Shrub End Surgery, Castle Gardens Medical Practice, Wimpole Road Surgery and Parsons Heath Medical Practice) and a new health and wellbeing hub, based at our Parsons Heath site.

The practice is well established with a rating of GOOD by the Care Quality Commission. As a practice we employ over 120 colleagues to provide excellent healthcare to patients across Colchester.

We offer:

• NHS pension scheme.
• Proper Pay -Living Wage Foundation Accredited.
• Eye-care vouchers.
• Health service discounts.
• Annual Leave: minimum 33 days FTE.
• Enhanced maternity & paternity terms.
• Uniform provided for colleagues if required.
• Free use of Holly Health mental wellbeing app.
• Flexible working contracts available upon request.
• Excellent training opportunities and progression provided.