Receptionist/Care Navigator

Job summary

Two Rivers Medical Centre has an opportunity for a receptionist to join our team on a full-time basis for 37.5 hours per week although 30 hours could be considered. No weekend work required. The starting salary is £12.05ph rising to £12.41ph after successful completion of a 6 month probation period.

There is more to our receptionist roles than answering the phone and making appointments. In this essential front-line role at the practice, receptionists help patients to access the right services, assist with keeping health records accurate and up-to-date, and ensure that appointment bookings are well-managed.

We are looking for a receptionist to join our busy practice team and help make a positive impact on our local community. We would welcome applications from organised, adaptable, and friendly individuals, who are keen to help us provide high levels of customer service

Main duties of the job

• Greeting and directing all patients;
• Making appointments and giving out appointment cards, where required;
• Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.;
• Dealing with requests for information, and managing problems and complaints;
• Advising patients of practice procedures;
• Registering new patients;
• Answering the telephone, promptly.

About us

As an employee of Two Rivers Medical Centre, you will enjoy the following benefits:

• Genuine responsibility from day one.
• Work with a strong social purpose.
• A competitive salary with increments based on professional development.
• Membership of the NHS pension.
• Support to guide your personal and professional development.
• Excellent training and development opportunities.
• Working in a purpose built facility.
• 6 month probation period.