Referral Administrator

Job summary

Tiptree Medical Centre are currently looking for a Referral Administrator to join our friendly and hard-working secretary/admin team. The ideal candidate will be able to undertake all secretarial duties.

We are a friendly, busy and innovative practice in north-east Essex. The team comprise of two friendly, supportive partners and 7 salaried GPs. We have an excellent nursing team comprising 4 advanced nurse practitioners (ANPs), 4 practice nurses, 2 HCAs, 2 clinical pharmacists and 1 pharmacy technician.

We are an award-winning, semi-rural practice of approximately 12,000 patients in Tiptree, North-East Essex, the jam-making capital of the universe. We are in an ideal location close to England's oldest town, Colchester, with nearby rail links direct to London and easy access to the east coast. We pride ourselves on being relaxed, with family-friendly and flexible working patterns.

Main duties of the job

• Carry out the processes for eReferral / Choose and Book (or any future e-referral software) ensuring referrals are sent to the correct services as quickly as possible. Ensuring that ghost appointments are booked where necessary.
• Chase up any referrals that have not been processed within the expected timescale.
• Chase any patients who have not actioned their referrals or collected their paperwork.
• Complete any tasks sent by the clinical staff relating to letters and referrals or clinic attendances.
• Provide cover for members of the referral team during periods of sickness and annual
• Receive incoming and initiate outgoing telephone calls in order to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries.
• Assist in any in-house data analysis of referral processed.
• Be aware of referral pathways and assist the clinicians in ensuring referrals are made to the most cost-effective service.
• Action all subject access requests received by the practice.
• Close monitoring and actioning of the practice email account.

About us

The Colte Partnership is very much At The Heart of Primary Care, being the largest GP Partnership in North East Essex; comprised of 8 local GP practices across Colchester and Tendring. We care for approx. 98,000 patients. Our Head Office is in Feering.

We pride ourselves on working to be at the forefront of Primary Care in our region and have many exciting ventures on the horizon.

Each of our branches has its own character, and family friendly ethos, which is why our patients love coming to us (and tell us so in our regular patient surveys). However, being a large partnership means we can offer so much more than a local branch can by itself with specialist clinics, social prescribing and innovative support such as regular dementia cafes,armed forces support and even child first aid classes for parents.

We strive to look after our employees as well, with generous annual leave, flexible and family friendly working, and support during difficult times such as free counselling.