Patient Liaison Officer
This job is now closed
Job summary
Saffron Health Partnership is looking for a Patient Liaison Officer (PLO) to join our Patient Services Team. The position is for 6 months to cover maternity leave working 35 hours a week working Monday to Friday in our Biggleswade and Sandy sites.
Main duties of the job
- Answering, navigating and forwarding incoming phone calls, using a complex appointments system, in a large office, with many interruptions.
- Signposting patients to the most appropriate service.
- Greeting patients at a busy reception.
- Providing basic and accurate information in-person and via phone/email.
- Performing other clerical duties such as emailing, photocopying, and scanning documents.
- Accepting, issuing, and handing out letters, completed forms, specimen bottles.
- Advising patients of practice procedures.
- Handing out dispensed medication to patients when required.
- Registering new patients.
About us
We are a long-established surgery with over 22,000 patients. We a very friendly team serving patients from our 3 sites in Biggleswade, Sandy and Langford.
The patient services team is made up of experienced and supportive team and led by the patient services manager. Day-to-day support will be given by a team leader. With that in mind, if you would like to be considered for this role please do apply. For an informal chat please contact Sam Herbert at Samantha.Herbert2@nhs.net
Details
Date posted
03 November 2024
Pay scheme
Other
Salary
£12.13 an hour
Contract
Permanent
Working pattern
Full-time, Part-time
Reference number
8422
Job locations
Saffron Road
Biggleswade
Bedfordshire
SG18 8DJ
Employer details
Employer name
Primary Care Careers
Address
Saffron Road
Biggleswade
Bedfordshire
SG18 8DJ
Employer's website
https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)