Receptionist

Job summary

Heacham Group Practice has an opportunity for an enthusiastic and proactive receptionist to join our team on a part-time basis for approximately 16 hours per week.

The receptionist plays a pivotal role in the experience of patients at our practice, helping them to access the right services and dealing with their queries face-to-face, online and by telephone.

General practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure. The ideal candidate will be a highly motivated team player who has customer service/patient experience and offers excellent communication skills.

Main duties of the job

• Greeting and directing all patients. Answering telephones and patient requests via e-mail and our online services.
• Making appointments.
• Answering queries and complaints from patients and outside agencies, signposting to the appropriate staff member as appropriate.
• Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.
• Advising patients of practice procedures.
• Accurately record information in patients records and appointment system in accordance with practice procedures.

About us

We are a small friendly GP practice with two surgeries at Heacham and Snettisham serving approximately 7,500 patients.

Our clinical team includes 3 GP partners, 2 salaried GPs and a very skilled nursing team including nurse practitioners, specialist nurses and HCAs. We are a training practice for GP registrars.

We are offering a salary depending on experience and NHS pension.