Receptionist/Administrator

Job summary

Ranworth PCN has an opportunity for a permanent receptionist/administrator to join our team on a part-time basis at their medical centre in Kennedy Way. The position is for 20 hours per week working Wednesday and Thursday 07:45 to 18:45.

You will be responsible for undertaking a wide range of reception and administrative duties and the provision of general support to the multidisciplinary team. We would welcome applications from organised, adaptable, and friendly individuals, who are keen to help us provide high levels of customer service.

Main duties of the job

• Maintaining and monitoring the practice appointment system.
• Processing personal, telephone and e-requests for appointments.
• Answering incoming phone calls, transferring calls or dealing with the callers request appropriately.
• Signposting patients to the correct service.
• Processing incoming and outgoing mail.
• Initiating contact with and responding to, requests from patients, team members and external agencies.
• Processing referrals to external agencies such as secondary care using the electronic referral system (ERS).
• Processing all DNA letters in accordance with current policy.
• Reading code data on SystmOne.
• Filing and storing records as required.
• Inputting data into the patients healthcare records as necessary.
• Scanning of patient related documentation and attaching scanned documents to patients healthcare records
• Managing all queries (including administrative queries) as necessary in an efficient manner.
• Monitoring, maintaining and tidying the reception area and notice boards.
• Supporting all clinical staff with general tasks as requested.

About us

Kennedy Way Medical Centre is part of the Ranworth PCN, which is comprised of Ranworth Surgery in Clacton-on-Sea, Green Elms Health Centre in Jaywick and Caradoc Surgery in Frinton-on-Sea. We have a diverse patient population, of around 32,000 and all practices work on SystmOne.