Receptionist / Care Navigator

Primary Care Careers

Information:

This job is now closed

Job summary

Rushbottom Lane Surgery has an opportunity for 2 enthusiastic and proactive receptionists to join our team on a part-time basis - one is for 20 hours per week and the other 14 hours per week.

The receptionist plays a pivotal role in the experience of patients at our practice, helping them to access the right services and dealing with their queries face-to-face, online and by telephone.

General practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure. The ideal candidates will be highly motivated team players who has customer service/patient experience, offers excellent communication skills.

Main duties of the job

  • Greeting and directing all patients.
  • Making appointments.
  • Answering queries and complaints from patients and outside agencies, signposting to the appropriate staff member as appropriate.
  • Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.
  • Advising patients of practice procedures.
  • Registering new patients.
  • Accurately maintaining patient database and records, photocopying, filing and scanning.

About us

Rushbottom Lane Surgery is based Benfleet. There are 2 practices within Rushbottom Lane and we have around 20,000 patients. We offer the NHS pension scheme and health service discounts.

Date posted

21 October 2024

Pay scheme

Other

Salary

£11.44 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

8339

Job locations

91 Rushbottom Lane

Benfleet

Essex

SS7 4EA


Job description

Job responsibilities

If you would like to find out more information about this role, please see the attached job specification.

Job description

Job responsibilities

If you would like to find out more information about this role, please see the attached job specification.

Person Specification

Qualifications

Essential

  • Maths - GCSE Grade 4 and above
  • English - GCSE Grade 4 and above

Experience

Essential

  • Ability to work in a polite, confidential and discreet manner, respecting patients and colleagues at all times.
  • Experience of working with the general public, being sensitive and empathic in distressing situations.
  • Ability to work as part of a team.
  • Strong IT and administration skills, with a high level of accuracy and attention to detail.
  • Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.

Desirable

  • Previous medical or healthcare receptionist experience is desirable.
Person Specification

Qualifications

Essential

  • Maths - GCSE Grade 4 and above
  • English - GCSE Grade 4 and above

Experience

Essential

  • Ability to work in a polite, confidential and discreet manner, respecting patients and colleagues at all times.
  • Experience of working with the general public, being sensitive and empathic in distressing situations.
  • Ability to work as part of a team.
  • Strong IT and administration skills, with a high level of accuracy and attention to detail.
  • Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.

Desirable

  • Previous medical or healthcare receptionist experience is desirable.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Primary Care Careers

Address

91 Rushbottom Lane

Benfleet

Essex

SS7 4EA


Employer's website

https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Primary Care Careers

Address

91 Rushbottom Lane

Benfleet

Essex

SS7 4EA


Employer's website

https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)

For questions about the job, contact:

Recruitment Team

Rushbottom Lane Surgery, Dr Khan & Partners

enquiries@eoeprimarycarecareers.nhs.uk

01206918760

Date posted

21 October 2024

Pay scheme

Other

Salary

£11.44 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

8339

Job locations

91 Rushbottom Lane

Benfleet

Essex

SS7 4EA


Supporting documents

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