Primary Care Careers

Receptionist/Care Navigator

Information:

This job is now closed

Job summary

The Limes Medical Centre has an exciting opportunity for 3 receptionists to work within our front of house team, on a part time basis for 27.5 hours per week working:

  • Monday 08:00-14:00
  • Tuesday 13:30-18:30
  • Wednesday 08:00-13:00
  • Thursday 13:00-18:30
  • Friday 08:00-14:00

There is more to our receptionist roles than answering the phone and making appointments. In this essential front-line role at the practice, receptionists help patients to access the right services, ensure that appointment bookings are well- managed, provide a safe and high- quality service and assist with keeping health records accurate and up-to-date.

Main duties of the job

  • Greeting and directing all patients.
  • Making appointments and giving out appointment cards, where required.
  • Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.
  • Dealing with requests for information, and managing problems and complaints.
  • Advising patients of practice procedures.
  • Registering new patients.
  • Supporting our 'on duty team'.
  • Answering the telephone, promptly.

Further training will be available to further your skills to support your professional development.

About us

The Limes Medical Centre is a friendly and supportive practice to approximately 20,000 patients across 4 sites in Epping, Theydon Bois, North Weald and Waltham Abbey respectively. We are a training practice and play an active role in our local PCN. We offer the following benefits:

  • NHS Pension Scheme.
  • Health Service discounts.
  • Annual Leave: minimum 28 days (not including bank holidays) - pro rata for part-time and enhancements for long service.
  • Enhanced Maternity terms.

Details

Date posted

14 October 2024

Pay scheme

Other

Salary

Depending on experience depending on experience

Contract

Permanent

Working pattern

Part-time, Annualised hours

Reference number

8287

Job locations

The Plain

Epping

Essex

CM16 6TL


Job description

Job responsibilities

If you would like to find out more information about this role, please do not hesitate to get in contact with us.

Job description

Job responsibilities

If you would like to find out more information about this role, please do not hesitate to get in contact with us.

Person Specification

Qualifications

Essential

  • Excellent communication skills, with a clear and polite telephone manner.
  • Ability to work in a polite, confidential and discreet manner, respecting patients at all times.
  • Experience of working with the general public, being sensitive and empathic in distressing situations.
  • Confidence to work as part of a team and ability to "think on your feet".
  • Strong IT and administration skills.
  • Previous medical or healthcare receptionist experience is desirable.
  • Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.
Person Specification

Qualifications

Essential

  • Excellent communication skills, with a clear and polite telephone manner.
  • Ability to work in a polite, confidential and discreet manner, respecting patients at all times.
  • Experience of working with the general public, being sensitive and empathic in distressing situations.
  • Confidence to work as part of a team and ability to "think on your feet".
  • Strong IT and administration skills.
  • Previous medical or healthcare receptionist experience is desirable.
  • Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Primary Care Careers

Address

The Plain

Epping

Essex

CM16 6TL


Employer's website

https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Primary Care Careers

Address

The Plain

Epping

Essex

CM16 6TL


Employer's website

https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Recruitment Team

The Limes Medical Centre

enquiries@eoeprimarycarecareers.nhs.uk

01206918760

Details

Date posted

14 October 2024

Pay scheme

Other

Salary

Depending on experience depending on experience

Contract

Permanent

Working pattern

Part-time, Annualised hours

Reference number

8287

Job locations

The Plain

Epping

Essex

CM16 6TL


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