Primary Care Careers

Receptionist

Information:

This job is now closed

Job summary

Peartree Surgery and West Horndon Surgery have an opportunity for a receptionist to join our team on a full-time basis, for 37.5 hours per week. There is more to our receptionist roles than answering the phone and making appointments. In this essential front-line role at the practice, receptionists help patients to access the right services, assist with keeping health records accurate and up-to-date, and ensure that appointment bookings are well-managed.

We are looking for a receptionist to join our busy practice team and help make a positive impact on our local community. We would welcome applications from organised, adaptable, and friendly individuals, who are keen to help us provide high levels of customer service

Main duties of the job

  • Greeting and directing all patients.
  • Maintaining and monitoring the practice appointment system.
  • Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.
  • Dealing with requests for information, and managing problems and complaints.
  • Advising patients of practice procedures.
  • Registering new patients.
  • Answering the telephone, promptly.
  • Inputting data onto patients records as necessary.
  • Maintain a clean, tidy and effective working area at all times.
  • Support all clinical staff with general tasks as requested.

About us

Peartree Surgery is a busy surgery in South Ockendon with a branch surgery in West Horndon, we are a rapidly expanding dispensing practice with around 7,700 patients across both surgeries.

Details

Date posted

04 October 2024

Pay scheme

Other

Salary

Depending on experience dependent on experience

Contract

Permanent

Working pattern

Full-time

Reference number

8251

Job locations

Peartree Close

South Ockendon

Essex

RM15 6PR


Job description

Job responsibilities

If you would like to find out more information about this role, please do not hesitate to get in contact with us.

Job description

Job responsibilities

If you would like to find out more information about this role, please do not hesitate to get in contact with us.

Person Specification

Qualifications

Essential

  • None

Experience

Essential

  • Excellent communication skills, with a clear and polite telephone manner.
  • Ability to work in a polite, confidential and discreet manner, respecting patients at all times.
  • Experience of working with the general public, being sensitive and empathic in distressing situations.
  • Confidence to work as part of a team and ability to "think on your feet".
  • Strong IT and administration skills.
  • Ideally you will have experience of working as a receptionist in general practice and knowledge of SystmOne, but full training will be given.
  • The successful candidate must have the ability to communicate professionally and have good listening skills.
  • Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.

Desirable

  • Previous medical or healthcare receptionist experience is desirable.
Person Specification

Qualifications

Essential

  • None

Experience

Essential

  • Excellent communication skills, with a clear and polite telephone manner.
  • Ability to work in a polite, confidential and discreet manner, respecting patients at all times.
  • Experience of working with the general public, being sensitive and empathic in distressing situations.
  • Confidence to work as part of a team and ability to "think on your feet".
  • Strong IT and administration skills.
  • Ideally you will have experience of working as a receptionist in general practice and knowledge of SystmOne, but full training will be given.
  • The successful candidate must have the ability to communicate professionally and have good listening skills.
  • Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.

Desirable

  • Previous medical or healthcare receptionist experience is desirable.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Primary Care Careers

Address

Peartree Close

South Ockendon

Essex

RM15 6PR


Employer's website

https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Primary Care Careers

Address

Peartree Close

South Ockendon

Essex

RM15 6PR


Employer's website

https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Recruitment Team

Pear Tree Surgery

enquiries@eoeprimarycarecareers.nhs.uk

01206918760

Details

Date posted

04 October 2024

Pay scheme

Other

Salary

Depending on experience dependent on experience

Contract

Permanent

Working pattern

Full-time

Reference number

8251

Job locations

Peartree Close

South Ockendon

Essex

RM15 6PR


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