Receptionist / Care Navigator

Job summary

Douglas Grove Surgery is currently looking to recruit a receptionist to join our team, in the first instance on a temporary contract to cover staff leave. This will be for approximately 4 months but we will consider a permanent role for the right candidate upon completion of the temporary contract.

The role is offered on a part time basis for 20 hours per week, including various 5 hour shifts between 8.30am-6.30pm, Monday to Friday.

In this essential front-line role at the practice, receptionists help patients to access the right services, assist with keeping health records accurate and up-to-date, and ensure that appointment bookings are well-managed.

Main duties of the job

• Greeting and directing all patients.
• Making appointments and giving out appointment cards, where required.
• Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.
• Dealing with requests for information, and managing problems and complaints.
• Advising patients of practice procedures.
• Registering new patients.
• Answering the telephone, promptly.

About us

We are a small teaching practice of circa 7,000 patients and form part of the Aegros PCN. We have 2 GPs, 1 trainee, plus 5 nursing staff, with a small admin team in support.Benefits include an NHS Pension Scheme and 25 days annual leave (pro rata for part-time).