Receptionist/Care Navigator

Job summary

Greenwood and Wyncroft Surgery has an opportunity for an organised receptionist to join our team on a part-time basis for up to 26 hours per week.

The receptionist plays a pivotal role in the experience of patients at our practice, helping them to access the right services and dealing with their queries face-to-face, online and by telephone.

General practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure. The ideal candidate will be a highly motivated team player who has customer service/patient experience, offers excellent communication skills.

Main duties of the job

• Greeting and directing all patients.
• Making appointments.
• Answering queries and complaints from patients and outside agencies, signposting to the appropriate staff member as appropriate.
• Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.
• Advising patients of practice procedures.
• Registering new patients.
• Accurately maintaining patient database and records, photocopying, filing and scanning.

About us

Greenwood and Wyncroft Surgery is a 2 site practice based in Bicknacre and South Woodham Ferrers, Essex. Our practice team consists of 1 GP partner, 2 long term locum GPs and a dedicated and supportive clinical team including ANP's ACP's and a prescribing paramedic as well as 3 healthcare assistants. We are support 10,500+ patients and have a full management and administration team.

We are a member of the Dengie and South Woodham Ferrers Primary Care Network, who have staff linked with the practice. We offer a range of benefits including the NHS Pension Scheme, eye-care vouchers and health service discounts.