Receptionist / Care Navigator

Job summary

The Pall Mall Surgery has an opportunity for an enthusiastic and proactive receptionist to join our team on a permanent basis. We currently have one fixed shift per week available, in addition to this we would like the candidate to be able to cover shifts as part of our bank staff, to cover annual leave and sickness.

The receptionist plays a pivotal role in the experience of patients at our practice, helping them to access the right services and dealing with their queries face-to-face, online and by telephone.

General practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure. The ideal candidate will be a highly motivated team player who has customer service/patient experience, offers excellent communication skills.

Main duties of the job

• Greeting and directing all patients.
• Making appointments.
• Answering queries and complaints from patients and outside agencies, signposting to the appropriate staff member as appropriate.
• Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.
• Advising patients of practice procedures.
• Registering new patients.
• Accurately maintaining patient database and records, photocopying, filing and scanning.

About us

The Pall Mall Surgery is a large, modern GMS training practice operating from a contemporary health centre in Leigh On Sea which in 2022 was voted the best place to live in Essex. The town has excellent transport links, with two separate train lines into London. The practice is popular in its locality and supports 21,500 patients from birth to end-of-life care. We are proud to hold our CQC rating of Good in all areas. We are looking for an outstanding individual to join our wonderful team, to share knowledge and experience.

The practice shares a wealth of experience from GPs, physician associates, nurse practitioners, frailty team, ECPs, nurses, associate practitioners, HCAs and our phlebotomists. We also have a large, knowledgeable administration team, who work closely with our clinical team providing excellent patient care.

We operate a total triage system at the surgery, which enables us to make quick decisions about patient care and outcomes, ensuring the most appropriate appointment is given to each patient based on symptoms. We offer face-to-face (15-minute) appointments and telephone consultations (10 minutes)

If you are interested in joining us and would like any further information, please feel free to contact our practice manager, Jane Coldicott: jane.coldicott@nhs.net

We offer a range of benefits including:

• NHS Pension Scheme
• Eye-care vouchers
• Health service discounts
• 5 weeks annual leave plus bank holidays pro rata