Patient Support Team Member

Job summary

Watlington Medical Centre located in Kings Lynn, is seeking a part-time patient support team leader to work 18 hours per week. The days required for this post are Wednesdays and Fridays, 8am -6pm with an hour lunch break.

General practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure. The ideal candidate will be a highly motivated team player who has customer service/patient experience and offers excellent communication skills.

Main duties of the job

• Making appointments for patients via telephone requests or in person at the desk.
• Meeting and greeting patients upon arrival at the surgery, and check in if appropriate.
• Dealing with patients requests for information relating to the practice and dealing with payments etc. for medical examinations.
• Responding to patient enquiries regarding test results.
• Operating the telephone system, answer machine, fax machine and clinical systems.
• Maintaining patient demographic information as and when needed, including registering new patients.
• Processing GP referral letters.
• Maintaining certain patient registers for QOF and GP meetings.
• Processing new patient registration documents including initial set up of SystmOnline.
• Collating DRUM information and enter onto clinical system Provide cover to maintain staffing levels for sickness cover.
• Opening post daily, date stamp and distribute accordingly.
• Taking receipt of new notes from HA and enter onto clinical system, including scanning and coding summary reports when relevant.
• Maintaining tidiness of reception, waiting room area and consulting rooms.

About us

Watlington Medical Centre, a partner led GP practice in Kings Lynn, Norfolk, working closely with the Fens & Brecks PCN. Our GP practice is part of the Norfolk and Waveney Integrated Care System.