Reception Manager

Job summary

Nazeing Valley Health Centre has an opportunity for a reception manager to join our support team on a part-time basis, for approximately 30 hours hours per week, to manage the day-to-day operation of reception and ensure that the reception team perform duties in an efficient, professional, and courteous manner.

Main duties of the job

• Enable the efficient running & management of the reception department. Oversee the day-to-day running of the reception acting as a hands-on trouble shooter where required.
• Build an effective team to ensure all objectives & tasks are carried out efficiently & on time.
• Ensure staff are trained to manage start up & end of day reception process, consulting room checklist & general building security.
• Manage rotas, ensuring adequate staff cover for reception, keeping extra hours to a minimum.
• Oversee the patient areas such as reception, waiting room, consulting rooms & corridors.
• Ensure that the team adhere to and support the surgeries QOF objectives to obtain maximum points.
• Oversee and manage all administrative tasks completed by the reception team such as the emails, incoming/outgoing post, scanning of documents to patient records, issuing of patient prescriptions, the upkeep of notice boards and receipt of incoming deliveries.
• Be the first point of contact for any complaints that come into the surgery.
• Oversee and manage the appointment system by ensuring correct booking of appointments by reception staff.

About us

Nazeing Valley Health Centre near Waltham Abbey in Essex aims to provide a comprehensive, high quality, personal primary care service for our practice population, empowering patients to take responsibility for their own health.