Health Care Navigator

Job summary

Longfield Medical Centre is looking for a professional healthcare navigator to join our growing team. As a healthcare navigator, you will excel in providing first-rate customer care & have great interpersonal skills at the front desk & on the telephone. You must be able to work flexibly in a team of healthcare navigators, on a rota basis, to cover surgery opening hours & to provide holiday & sickness cover, as needed, on an overtime basis. Shift pattern yet to be finalised.

Main duties of the job

• Answering the telephone
• Managing the Patchs (online triage) requests
• Dealing with all enquiries from patients attending the surgery
• Booking & cancelling appointments
• Recording home visit requests
• Tidying up waiting area & clinicians rooms
• Filing of notes, correspondence, results, etc
• Taking results via the telephone from hospitals
• Chaperoning for patients when necessary
• Using SystmOne to send internal tasks, access patient records, send internal external messages, write patient correspondence etc

About us

Longfield Medical Centre is a semi rural training practice with a rapidly growing list size, currently caring for over 16,500 patients, with anticipation of growth to continue over the next few years.

For further information please contact Danielle Poole - danielle.poole2@nhs.net.