Go back
Primary Care Careers

Receptionist

Information:

This job is now closed

Job summary

Fryerns Medical Centre/Knights Surgery has an opportunity for a receptionist to join our team on a part-time basis for a minimum of 20 hours per week on variable days (flexibility essential.)

There is more to our receptionist roles than answering the phone and making appointments. In this essential front-line role at the practice, receptionists help patients to access the right services, assist with keeping health records accurate and up-to-date, and ensure that appointment bookings are well-managed.

Main duties of the job

  • Greeting and directing all patients;
  • Making appointments and giving out appointment cards, where required;
  • Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.;
  • Dealing with requests for information, and managing problems and complaints;
  • Advising patients of practice procedures;
  • Registering new patients;
  • Answering the telephone, promptly.

Full training will be provided.

About us

We are a friendly team providing primary care for Basildon and surrounding areas. We have two surgeries, Fryerns Medical Centre and Knights Surgery, which are under the same management. We offer access to the NHS pension.

Details

Date posted

19 June 2024

Pay scheme

Other

Salary

£11.45 an hour

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

7662

Job locations

Craylands

Peterborough Way

Basildon

Essex

SS14 3SS


Job description

Job responsibilities

If you would like to find out more information about this role, please do not hesitate to get in contact with us.

Job description

Job responsibilities

If you would like to find out more information about this role, please do not hesitate to get in contact with us.

Person Specification

Qualifications

Essential

  • GCSE Mathematics and English

Experience

Essential

  • Excellent communication skills, with a clear and polite telephone manner;
  • Ability to work in a polite, confidential and discreet manner, respecting patients at all times;
  • Experience of working with the general public, being sensitive and empathic in distressing situations;
  • Confidence to work as part of a team and ability to "think on your feet";
  • Strong IT and administration skills;
  • Flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.

Desirable

  • Previous medical or healthcare receptionist experience is desirable.
Person Specification

Qualifications

Essential

  • GCSE Mathematics and English

Experience

Essential

  • Excellent communication skills, with a clear and polite telephone manner;
  • Ability to work in a polite, confidential and discreet manner, respecting patients at all times;
  • Experience of working with the general public, being sensitive and empathic in distressing situations;
  • Confidence to work as part of a team and ability to "think on your feet";
  • Strong IT and administration skills;
  • Flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.

Desirable

  • Previous medical or healthcare receptionist experience is desirable.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Primary Care Careers

Address

Craylands

Peterborough Way

Basildon

Essex

SS14 3SS


Employer's website

https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Primary Care Careers

Address

Craylands

Peterborough Way

Basildon

Essex

SS14 3SS


Employer's website

https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Recruitment Team

Fryerns Medical Centre

enquiries@eoeprimarycarecareers.nhs.uk

01206918760

Details

Date posted

19 June 2024

Pay scheme

Other

Salary

£11.45 an hour

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

7662

Job locations

Craylands

Peterborough Way

Basildon

Essex

SS14 3SS


Privacy notice

Primary Care Careers's privacy notice (opens in a new tab)