Administrator / Care Navigator
This job is now closed
Job summary
We are looking to recruit a self-motivated, enthusiastic administrator to join team. You will based at Stanhope Surgery complementing our administration team supporting our practice team.
We are looking for a receptionist to join our busy practice team and help make a positive impact on our local community. We would welcome applications from organised, adaptable, and friendly individuals, who are keen to help us provide high levels of customer service
Main duties of the job
- Triaging incoming requests from patients via website and Accurx.
- Supporting with the management of incoming communications/medication requests from patients
The role also includes reception/care navigation when required:
- Greeting and directing all patients.
- Making appointments.
- Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.
- Dealing with requests for information and managing problems and complaints.
- Advising patients of practice procedures.
- Registering new patients.
- Answering the telephone, promptly.
You will be required to work flexibly covering colleagues in administration and reception/care navigation during busy periods, sickness and annual leave.
About us
Stanhope Surgery is a training practice hosting GP VTS registrars, Cambridge University medical students and physician associate students from the University of Hertfordshire. We are CQC-rated good, with excellent QOF achievements. We are located close to London, on the M25, with good public national transport links.
For a full time employee, annual leave is a minimum 20 days plus bank holidays. You can also benefit from the NHS pension scheme.
Please find out more about us on our website: www.stanhopesurgery.nhs.uk
Details
Date posted
02 July 2024
Pay scheme
Other
Salary
Depending on experience dependent on experience
Contract
Permanent
Working pattern
Part-time
Reference number
7768
Job locations
Stanhope Road
Waltham Cross
Essex
EN8 7DJ
Employer details
Employer name
Primary Care Careers
Address
Stanhope Road
Waltham Cross
Essex
EN8 7DJ
Employer's website
https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)