Primary Care Careers

Administrator / Care Navigator

Information:

This job is now closed

Job summary

We are looking to recruit a self-motivated, enthusiastic administrator to join team. You will based at Stanhope Surgery complementing our administration team supporting our practice team.

We are looking for a receptionist to join our busy practice team and help make a positive impact on our local community. We would welcome applications from organised, adaptable, and friendly individuals, who are keen to help us provide high levels of customer service

Main duties of the job

  • Triaging incoming requests from patients via website and Accurx.
  • Supporting with the management of incoming communications/medication requests from patients

The role also includes reception/care navigation when required:

  • Greeting and directing all patients.
  • Making appointments.
  • Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.
  • Dealing with requests for information and managing problems and complaints.
  • Advising patients of practice procedures.
  • Registering new patients.
  • Answering the telephone, promptly.

You will be required to work flexibly covering colleagues in administration and reception/care navigation during busy periods, sickness and annual leave.

About us

Stanhope Surgery is a training practice hosting GP VTS registrars, Cambridge University medical students and physician associate students from the University of Hertfordshire. We are CQC-rated good, with excellent QOF achievements. We are located close to London, on the M25, with good public national transport links.

For a full time employee, annual leave is a minimum 20 days plus bank holidays. You can also benefit from the NHS pension scheme.

Please find out more about us on our website: www.stanhopesurgery.nhs.uk

Details

Date posted

02 July 2024

Pay scheme

Other

Salary

Depending on experience dependent on experience

Contract

Permanent

Working pattern

Part-time

Reference number

7768

Job locations

Stanhope Road

Waltham Cross

Essex

EN8 7DJ


Job description

Job responsibilities

If you would like to find out more information about this role, please do not hesitate to get in contact with us.

Job description

Job responsibilities

If you would like to find out more information about this role, please do not hesitate to get in contact with us.

Person Specification

Experience

Essential

  • Excellent communication skills, with a clear and polite telephone manner.
  • Ability to work in a polite, confidential and discreet manner, always respecting patients.
  • Experience of working with the general public, being sensitive and empathic in distressing situations.
  • Confidence to work as part of a team and ability to "think on your feet";
  • Strong IT and administration skills.

Desirable

  • Previous medical or healthcare receptionist experience is very desirable.
Person Specification

Experience

Essential

  • Excellent communication skills, with a clear and polite telephone manner.
  • Ability to work in a polite, confidential and discreet manner, always respecting patients.
  • Experience of working with the general public, being sensitive and empathic in distressing situations.
  • Confidence to work as part of a team and ability to "think on your feet";
  • Strong IT and administration skills.

Desirable

  • Previous medical or healthcare receptionist experience is very desirable.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Primary Care Careers

Address

Stanhope Road

Waltham Cross

Essex

EN8 7DJ


Employer's website

https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Primary Care Careers

Address

Stanhope Road

Waltham Cross

Essex

EN8 7DJ


Employer's website

https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Recruitment Team

Stanhope Surgery

enquiries@eoeprimarycarecareers.nhs.uk

01206918760

Details

Date posted

02 July 2024

Pay scheme

Other

Salary

Depending on experience dependent on experience

Contract

Permanent

Working pattern

Part-time

Reference number

7768

Job locations

Stanhope Road

Waltham Cross

Essex

EN8 7DJ


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