Receptionist / Care Navigator

Job summary

Pastures Way Surgery in Luton has an opportunity for a receptionist to join our team on a part-time basis for a minimum of 25 hours per week

There is more to our receptionist roles than answering the phone and making appointments. In this essential front-line role at the practice, receptionists help patients to access the right services, assist with keeping health records accurate and up-to-date, and ensure that appointment bookings are well-managed.

We are looking for a receptionist to join our busy practice team and help make a positive impact on our local community. We would welcome applications from organised, adaptable, and friendly individuals, who are keen to help us provide high levels of customer service.

Main duties of the job

• Greeting and directing all patients
• Making appointments and giving out appointment cards, where required
• Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.
• Dealing with requests for information, and managing problems and complaints
• Advising patients of practice procedures
• Registering new patients
• Answering the telephone, promptly
• Promptly processing tasks, online consultations submitted by patients and emails from other professionals.

About us

We are a small and friendly practice in Luton, with a growing list size which currently stands at 5,100 patients. We are a SystmOne practice keen to further develop all of our staff. We hold regular staff meetings to ensure that all staff are updates regarding any changes and to also ensure that the voices of our staff are heard.