Receptionist / Care Navigator

Primary Care Careers

Information:

This job is now closed

Job summary

Chelmer Village Surgery is expanding our reception/administrative team and we are looking to recruit an experienced part-time receptionist to join us, to provide a high standard of patient service and support our clinical team. The role is offered on a part-time, temporary basis, initially, with the potential for the position to become permanent. The contracted hours and working pattern are to be agreed and confirmed in discussion with the candidate.

Main duties of the job

  • Greeting and directing all patients;
  • Making appointments and giving out appointment cards, where required;
  • Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.;
  • Dealing with requests for information, and managing problems and complaints;
  • Advising patients of practice procedures;
  • Registering new patients;
  • Answering the telephone, promptly.

About us

Our team consists of 2 GP partners supported by a salaried GP. We have 1 x paramedic, 2 x practice nurses and 1 x HCA. We also have a variety of support staff from our PCN consisting of social prescribers and pharmacists and we are soon to be joined by a physician associate and a health and wellbeing coach.

The clinical staff are supported by our reception team/secretary/administration clerk and practice manager. We are a SystmOne practice and hold regular clinical meetings, staff meetings and MDT meetings involving our community services.

Our benefits include NHS Pension, MDU paid and 6 weeks annual leave pro rata.

Date posted

16 May 2024

Pay scheme

Other

Salary

£11.44 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

7565

Job locations

Ashton Place

Chelmsford

Essex

CM2 6ST


Job description

Job responsibilities

If you would like to find out more information about this role, please do not hesitate to get in contact with us.

Job description

Job responsibilities

If you would like to find out more information about this role, please do not hesitate to get in contact with us.

Person Specification

Qualifications

Essential

  • GCSE: Maths and English grade C

Experience

Essential

  • excellent communication skills, with a clear and polite telephone manner,
  • ability to work in a polite, confidential and discreet manner, respecting patients at all times,
  • experience of working with the general public, being sensitive and empathic in distressing situations,
  • confidence to work as part of a team and ability to "think on your feet";
  • strong IT and administration skills,
  • In addition to the above, the post-holder will need to:
  • demonstrate the ability to respond to the needs of a diverse population,
  • demonstrate the ability to work in pressured situations,
  • demonstrate initiative, enthusiasm, and empathy with patients,
  • have excellent communication skills,
  • be confident to manage a variety of tasks efficiently,
  • have a good knowledge of general practice,
  • Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.

Desirable

  • previous medical or healthcare receptionist experience.
  • have a working knowledge of SystmOne - would be advantageous.
Person Specification

Qualifications

Essential

  • GCSE: Maths and English grade C

Experience

Essential

  • excellent communication skills, with a clear and polite telephone manner,
  • ability to work in a polite, confidential and discreet manner, respecting patients at all times,
  • experience of working with the general public, being sensitive and empathic in distressing situations,
  • confidence to work as part of a team and ability to "think on your feet";
  • strong IT and administration skills,
  • In addition to the above, the post-holder will need to:
  • demonstrate the ability to respond to the needs of a diverse population,
  • demonstrate the ability to work in pressured situations,
  • demonstrate initiative, enthusiasm, and empathy with patients,
  • have excellent communication skills,
  • be confident to manage a variety of tasks efficiently,
  • have a good knowledge of general practice,
  • Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.

Desirable

  • previous medical or healthcare receptionist experience.
  • have a working knowledge of SystmOne - would be advantageous.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Primary Care Careers

Address

Ashton Place

Chelmsford

Essex

CM2 6ST


Employer's website

https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Primary Care Careers

Address

Ashton Place

Chelmsford

Essex

CM2 6ST


Employer's website

https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)

For questions about the job, contact:

Recruitment Team

Chelmer PCN

enquiries@eoeprimarycarecareers.nhs.uk

01206918760

Date posted

16 May 2024

Pay scheme

Other

Salary

£11.44 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

7565

Job locations

Ashton Place

Chelmsford

Essex

CM2 6ST


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