Job summary
Lincoln House Surgery is looking to appoint an experienced Operations Manager to be responsible for the production of performance and quality standards within the practice, on a part-time basis for 16 hours per week, in a job share role. The role is based on 2 sites: Lincoln House Surgery in Apsley and a branch in Highfield.
Lincoln House is a busy, dynamic surgery that is always striving to go further and to be better. Suitable candidates will need to have a similar mind set to fit in with the team and the ethos of the partners and managers.
If you are an experienced Operations Manager looking for a new challenge, then we would love to hear from you.
Main duties of the job
The post-holder will work closely with the business manager, to provide a timely and responsive service for the implementation and maintenance of all business, administrative, clinical and patient services. The post-holder will also be responsible for the production of performance and quality standards within the practice. They will manage data quality issues, providing advice and guidance to all practice staff in the use of the clinical system. The post-holder will act as practice administrator for the clinical system and as practice co-ordinator for IT hardware issues, working closely with the ICB and ITS. (Until the appointment of an IT Manager).
About us
Lincoln House Surgery is a reputable and patient-focused general practice committed to delivering high-quality healthcare services to our community.
Job description
Job responsibilities
If you would like to find out more information
about this role, please do not hesitate to get in contact with us.
Job description
Job responsibilities
If you would like to find out more information
about this role, please do not hesitate to get in contact with us.
Person Specification
Qualifications
Essential
- Good standard of education with excellent literacy and numeracy skills
- Educated to A-level/equivalent or higher with relevant experience
Experience
Essential
- Experience of working with the general public
- Experience of working in a healthcare setting
- Experience of managing multidisciplinary teams
- Experience of performance management, including appraisal writing, staff development and disciplinary procedures
- Ability to recognise opportunities to enhance service delivery
- Excellent communication skills (written, oral and presenting)
- Strong IT skills (generic)
- Excellent leadership skills
- Strategic thinker and negotiator
- Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment
- Effective time management (planning and organising)
- Ability to network and build relationships
- Ability to implement and embed policy and procedure
- Polite and confident
- Excellent interpersonal skills
- Motivated and proactive
- Ability to use initiative and judgement
- Forward thinker with a solution focused approach
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
- Assertive and resilient
- Ability to drive and deliver change effectively
- Ability to motivate teams, enhance morale and maintain a positive working environment, including team building sessions.
Person Specification
Qualifications
Essential
- Good standard of education with excellent literacy and numeracy skills
- Educated to A-level/equivalent or higher with relevant experience
Experience
Essential
- Experience of working with the general public
- Experience of working in a healthcare setting
- Experience of managing multidisciplinary teams
- Experience of performance management, including appraisal writing, staff development and disciplinary procedures
- Ability to recognise opportunities to enhance service delivery
- Excellent communication skills (written, oral and presenting)
- Strong IT skills (generic)
- Excellent leadership skills
- Strategic thinker and negotiator
- Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment
- Effective time management (planning and organising)
- Ability to network and build relationships
- Ability to implement and embed policy and procedure
- Polite and confident
- Excellent interpersonal skills
- Motivated and proactive
- Ability to use initiative and judgement
- Forward thinker with a solution focused approach
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
- Assertive and resilient
- Ability to drive and deliver change effectively
- Ability to motivate teams, enhance morale and maintain a positive working environment, including team building sessions.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
