Primary Care Careers

Receptionist / Care Navigator

Information:

This job is now closed

Job summary

Noakbridge Medical Centre has an opportunity for a receptionist to join our team on a part-time basis for 22 hours per week, Monday to Friday, working shifts between 7:45am and 6:30pm.

There is more to our receptionist roles than answering the phone and making appointments. In this essential front-line role at the practice, receptionists help patients to access the right services, assist with keeping health records accurate and up-to-date, and ensure that appointment bookings are well-managed.

Main duties of the job

  • Greeting and directing all patients;
  • Making appointments and giving out appointment cards, where required;
  • Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.;
  • Dealing with requests for information, and managing problems and complaints;
  • Advising patients of practice procedures;
  • Registering new patients;
  • Answering the telephone, promptly.

About us

Noakbridge Medical Centre is a small, well established practice with 3,500 patients. We are a friendly, supportive, well-organised team and use SystmOne clinical system. We are a forward thinking practice and high QOF achiever with a good CQC rating.

For further information please contact Madhu McVay at madhu.mcvay@nhs.net.

Details

Date posted

16 April 2024

Pay scheme

Other

Salary

Depending on experience dependent on experience

Contract

Permanent

Working pattern

Part-time

Reference number

7405

Job locations

Bridge Street

Noakbridge

Basildon

Essex

SS15 4EZ


Job description

Job responsibilities

If you would like to find out more information about this role, please do not hesitate to get in contact with us.

Job description

Job responsibilities

If you would like to find out more information about this role, please do not hesitate to get in contact with us.

Person Specification

Qualifications

Essential

  • None

Desirable

  • None

Experience

Essential

  • Excellent communication skills, with a clear and polite telephone manner;
  • Ability to work in a polite, confidential and discreet manner, respecting patients at all times;
  • Experience of working with the general public, being sensitive and empathic in distressing situations;
  • Confidence to work as part of a team and ability to "think on your feet";
  • Strong IT and administration skills;

Desirable

  • Previous medical or healthcare receptionist experience.
Person Specification

Qualifications

Essential

  • None

Desirable

  • None

Experience

Essential

  • Excellent communication skills, with a clear and polite telephone manner;
  • Ability to work in a polite, confidential and discreet manner, respecting patients at all times;
  • Experience of working with the general public, being sensitive and empathic in distressing situations;
  • Confidence to work as part of a team and ability to "think on your feet";
  • Strong IT and administration skills;

Desirable

  • Previous medical or healthcare receptionist experience.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Primary Care Careers

Address

Bridge Street

Noakbridge

Basildon

Essex

SS15 4EZ


Employer's website

https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Primary Care Careers

Address

Bridge Street

Noakbridge

Basildon

Essex

SS15 4EZ


Employer's website

https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Recruitment Team

Noakbridge Medical Centre

enquiries@eoeprimarycarecareers.nhs.uk

01206918760

Details

Date posted

16 April 2024

Pay scheme

Other

Salary

Depending on experience dependent on experience

Contract

Permanent

Working pattern

Part-time

Reference number

7405

Job locations

Bridge Street

Noakbridge

Basildon

Essex

SS15 4EZ


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