Primary Care Careers

Receptionist / Care Navigator

Information:

This job is now closed

Job summary

Blyth's Meadow Surgery has an opportunity for a receptionist to join our team on a part-time basis for 20 hours per week.

Main duties of the job

There is more to our receptionist roles than answering the phone and making appointments. In this essential front-line role at the practice, receptionists help patients to access the right services, assist with keeping health records accurate and up-to-date, and ensure that appointment bookings are well-managed.

About us

Blyth's Meadow Surgery is part of Braintree PCN who have a multidisciplinary team of practice nurses, ANPs, HCAs, paramedics, social prescribers, a care co-ordinator, MSK physiotherapist and clinical pharmacists. We are fortunate to have a central hub that runs clinics Monday to Saturday offering a wide range of appointments that help support the 5 surgeries in the Braintree area.

Details

Date posted

12 January 2024

Pay scheme

Other

Salary

£10.40 an hour negotiable, depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

6859

Job locations

Trinovantian Way

Braintree

Essex

CM7 3JN


Job description

Job responsibilities

The main responsibilities of the role include:

  • Greeting and directing all patients;
  • Making appointments;
  • Dealing with requests for information, and managing problems and complaints;
  • Advising patients of practice procedures;
  • Answering the telephone, promptly.

Job description

Job responsibilities

The main responsibilities of the role include:

  • Greeting and directing all patients;
  • Making appointments;
  • Dealing with requests for information, and managing problems and complaints;
  • Advising patients of practice procedures;
  • Answering the telephone, promptly.

Person Specification

We are looking for a receptionist to join our busy practice team and help make a positive impact on our local community. We would welcome applications from organised, adaptable, and friendly individuals, who are keen to help us provide high levels of customer service and have the following attributes:

Essential

  • Excellent communication skills, with a clear and polite telephone manner;
  • Ability to work in a polite, confidential and discreet manner, respecting patients at all times;
  • Experience of working with the general public, being sensitive and empathic in distressing situations;
  • Confidence to work as part of a team and ability to "think on your feet";
  • Strong IT and administration skills;
  • Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.

Desirable

  • Previous medical or healthcare receptionist experience is desirable.
Person Specification

We are looking for a receptionist to join our busy practice team and help make a positive impact on our local community. We would welcome applications from organised, adaptable, and friendly individuals, who are keen to help us provide high levels of customer service and have the following attributes:

Essential

  • Excellent communication skills, with a clear and polite telephone manner;
  • Ability to work in a polite, confidential and discreet manner, respecting patients at all times;
  • Experience of working with the general public, being sensitive and empathic in distressing situations;
  • Confidence to work as part of a team and ability to "think on your feet";
  • Strong IT and administration skills;
  • Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.

Desirable

  • Previous medical or healthcare receptionist experience is desirable.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Primary Care Careers

Address

Trinovantian Way

Braintree

Essex

CM7 3JN


Employer's website

https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Primary Care Careers

Address

Trinovantian Way

Braintree

Essex

CM7 3JN


Employer's website

https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Recruitment Team

Blyth's Meadow Surgery

enquiries@eoeprimarycarecareers.nhs.uk

Details

Date posted

12 January 2024

Pay scheme

Other

Salary

£10.40 an hour negotiable, depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

6859

Job locations

Trinovantian Way

Braintree

Essex

CM7 3JN


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