Job summary
Suthergrey House Medical Centre are looking for a part-time receptionist/administrator to join our busy team based close to the city centre of Watford.
Main duties of the job
There is more to our receptionist roles than answering the phone and making appointments.In this essential front-line role at the practice, receptionists help patients to access the right services, assist with keeping health records accurate and up-to-date, and ensure that appointment bookings are well-managed.
About us
We are a friendly, established practice located in Central Watford close to Watford Junction station.
Benefits:
Schedule:
If you have any questions or would like an informal visit, please call 01923 204242 and ask to speak to Jackie Morgan, Practice Manager.
Please note that this vacancy may close before the advertised closing date if sufficient suitable applications are received.
Job description
Job responsibilities
The main responsibilities of the role include:
- Greeting and directing all patients;
- Making appointments and giving out appointment cards, where required;
- Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.;
- Dealing with requests for information, and managing problems and complaints;
- Advising patients of practice procedures;
- Registering new patients;
- Answering the telephone, promptly.
Job description
Job responsibilities
The main responsibilities of the role include:
- Greeting and directing all patients;
- Making appointments and giving out appointment cards, where required;
- Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.;
- Dealing with requests for information, and managing problems and complaints;
- Advising patients of practice procedures;
- Registering new patients;
- Answering the telephone, promptly.
Person Specification
Knowledge and skills
Essential
- We are looking for a receptionist to join our busy practice team and help make a positive impact on our local community.
-
- We would welcome applications from organised, adaptable, and friendly individuals, who are keen to help us provide high levels of customer service and have the following attributes:
-
- Previous experience working in the NHS is desirable although not essential, as full training in reception and administrative duties will be provided
- Excellent communication skills, with a clear and polite telephone manner
- Able to work in a polite, confidential and discreet manner, respecting patients at all times
- Experience of working with the general public, being sensitive and empathic in distressing situations
- Confident to work as part of a team and be able to think on your feet, independently
- Strong IT and administration skills.
- Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.
Person Specification
Knowledge and skills
Essential
- We are looking for a receptionist to join our busy practice team and help make a positive impact on our local community.
-
- We would welcome applications from organised, adaptable, and friendly individuals, who are keen to help us provide high levels of customer service and have the following attributes:
-
- Previous experience working in the NHS is desirable although not essential, as full training in reception and administrative duties will be provided
- Excellent communication skills, with a clear and polite telephone manner
- Able to work in a polite, confidential and discreet manner, respecting patients at all times
- Experience of working with the general public, being sensitive and empathic in distressing situations
- Confident to work as part of a team and be able to think on your feet, independently
- Strong IT and administration skills.
- Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
