Receptionist / Patient Navigator

Job summary

OneMedical Group has grown in Milton Keynes and is currently delivering patient care from 3 surgeries: Whitehouse, Neath Hill and Brooklands, collectively known as OneMK. Consequently, we are looking for forward thinking patient navigators to join our friendly teams and support all other functions in delivering outstanding care, utilising a variety of platforms including front of house (reception), back office support functions and telephone services. Full-time and part-time can be considered. Availability to cover shifts will be discussed with the line managers during the interview.

Main duties of the job

The job holder will have to:

• Greet patients and visitors, advising them of their appointments and checking them in
• Advise patients on self-check in facilities
• Receive and make calls as required with the ability to handle heavy phone/patient traffic
• Divert calls and take messages as appropriate
• Sort, review and distribute incoming internal mail
• Process outgoing mail following the procedure
• Pull, file and photocopy patients paper records
• Scan and attach patients data to patients electronic records
• Ensure the reception area is left tidy and ready for use by other colleagues, together with any hand-over information
• Receiving all incoming deliveries, opening and distributing accordingly
• Complete the surgery administration, including registrations and deductions

About us

OneMedical Group was founded in 2004 on the idea that there is a better way to care for communities. Our mission of Improving Lives is underpinned by our core values of putting people first, working together for a healthier future. We are committed to NHS values & reducing health inequalities.

We believe in delivering services that improve the health & wellbeing of individuals & communities, making sure primary care, as the foundation of the NHS, can thrive. Our focus is on services that help our patients & their families adopt & sustain healthy behaviours, improve health & quality of life, & lead to better health outcomes.

What you can expect from us:

• NHS pension with 20.6% employer contribution
• 33 days' annual leave, including bank holidays, pro-rata
• Extra day's leave for work anniversary each year
• Enhanced maternity;
• Maternity /paternity/adoption pay
• Family friendly employment policies
• 5 days per year special & significant event leave(pro-rata, if part-time)
• Participation in OMG's refer a friend scheme
• 24/7 free access to an employee assistance program run by awarding winning Health Assured
• Eye care scheme free eye test plus a contribution towards glasses
• Cycle to work scheme

OneMedical Group is committed to promoting equality of opportunity for all job applicants. Throughout the recruitment process we want all candidates to be at their best. If you would like to discuss the support options available please email: recruitment@onemedicalgroup.co.uk