Primary Care Careers

Receptionist / Care Navigator

Information:

This job is now closed

Job summary

Noakbridge Medical Centre has an opportunity for a receptionist to join our team on apart-time basis for 22 hours per week between 8am to 6:30pm, Monday to Friday (days and times to be discussed).

Main duties of the job

There is more to our receptionist roles than answering the phone and making appointments. In this essential front-line role at the practice, receptionists help patients to access the right services, assist with keeping health records accurate and up-to-date, and ensure that appointment bookings are well-managed.

About us

Noakbridge Medical Centre is a small, well established practice, with 3,500 patients. We are a friendly, supportive and well-organised team. We are a paperless practice and use SystmOne clinical system. We are a high QOF achiever with a good CQC outcome.

Details

Date posted

12 December 2023

Pay scheme

Other

Salary

Depending on experience depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

6717

Job locations

Bridge Street

Noakbridge

Basildon

Essex

SS15 4EZ


Job description

Job responsibilities

The main responsibilities of the role include:

  • Greeting and directing all patients;
  • Making appointments and giving out appointment cards, where required;
  • Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.;
  • Dealing with requests for information, and managing problems and complaints;
  • Advising patients of practice procedures;
  • Registering new patients;
  • Answering the telephone, promptly.

Job description

Job responsibilities

The main responsibilities of the role include:

  • Greeting and directing all patients;
  • Making appointments and giving out appointment cards, where required;
  • Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.;
  • Dealing with requests for information, and managing problems and complaints;
  • Advising patients of practice procedures;
  • Registering new patients;
  • Answering the telephone, promptly.

Person Specification

We are looking for a receptionist to join our busy practice team and help make a positive impact on our local community. We would welcome applications from organised, adaptable, and friendly individuals, who are keen to help us provide high levels of customer service and have the following attributes:

Essential

  • Excellent communication skills, with a clear and polite telephone manner;
  • Ability to work in a polite, confidential and discreet manner, respecting patients at all times;
  • Experience of working with the general public, being sensitive and empathic in distressing situations;
  • Confidence to work as part of a team and ability to "think on your feet";
  • Strong IT and administration skills;
  • Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.

Desirable

  • Previous medical or healthcare receptionist experience is desirable.
Person Specification

We are looking for a receptionist to join our busy practice team and help make a positive impact on our local community. We would welcome applications from organised, adaptable, and friendly individuals, who are keen to help us provide high levels of customer service and have the following attributes:

Essential

  • Excellent communication skills, with a clear and polite telephone manner;
  • Ability to work in a polite, confidential and discreet manner, respecting patients at all times;
  • Experience of working with the general public, being sensitive and empathic in distressing situations;
  • Confidence to work as part of a team and ability to "think on your feet";
  • Strong IT and administration skills;
  • Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.

Desirable

  • Previous medical or healthcare receptionist experience is desirable.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Primary Care Careers

Address

Bridge Street

Noakbridge

Basildon

Essex

SS15 4EZ


Employer's website

https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Primary Care Careers

Address

Bridge Street

Noakbridge

Basildon

Essex

SS15 4EZ


Employer's website

https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Recruitment Team

Noakbridge Medical Centre

eoe.primarycarecareers@nhs.net

Details

Date posted

12 December 2023

Pay scheme

Other

Salary

Depending on experience depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

6717

Job locations

Bridge Street

Noakbridge

Basildon

Essex

SS15 4EZ


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