Job responsibilities
The main duties of this role will include:
- Sorting all clinical post and prioritising for the GP in terms of actions and signposting some post to others such as clinical pharmacist etc.
- Extracting all information from clinical letters that needs coding and adding to notes.
- Arranging appointments, referrals, tests and follow up appointments of patients.
- Preparing patients prior to going in to see the GP, taking a brief history and basic readings in readiness for the GP appointment.
- Dipping urine, taking blood pressure, ECGs & phlebotomy.
- Completing basic (non-opinion) forms and core elements of some forms for the GP to approve and sign such as insurance forms, mortgage, benefits agency forms etc.
- Explaining treatment procedures to patients.
- Helping the GP liaise with outside agencies e.g. getting an on call doctor on the phone to ask advice or arrange admission while the GP can continue with their consultation(s).
- Support the GP with immunisations/wound care.
- Providing clear concise information to patients and understand the importance of discretion and confidentiality.
- After appropriate training employ a variety of questioning techniques in order to develop a full picture of the nature of the patients problem.
- Identifyingpotentially serious problems and bring those to the immediate attentions of the correct clinician; i.e. on call GP; triage nurse practitioner.
- For less serious problems negotiating with the patient and identifying an appropriate timeframe for them to be seen, and the appropriate professional to see them.
- Building strong relationships with all direct team members, clinicians and recognise healthcare professionals in the practice as a resource to be used appropriately.
- Developing and maintaining an in-depth knowledge and understanding of the services provided in the practice and in the wider health community; be able to use this knowledge to guide the patient to the service, which is most likely to meet their needs, whether inside or outside the practice.
- Distinguishing real priorities from cases of unnecessary panic, be able to reassure and manage these situations. Demonstrate assertiveness without being domineering and have ability to gain the confidence of the caller (project confidence and sensitivity).
- Supporting the practice management in developing approved business changes that include process improvements and assist in embedding these into daily operations/contribute to increasing clinical effectiveness.
- Assisting in the timely production of relevant information i.e. referrals for patients; clinicians and third-party services.
- Managing less serious problems and negotiate with the patient to identify an appropriate timeframe for them to be seen, and the appropriate professional to see them.
- Resolving of patient presenting issues and pro-actively managing and escalating any risks.
- Evidence managing patients appointment requirements when patients initiate contact with the practice.
- Managingof telephone conversations with patients whilst obtaining both the patients and practices desired outcome from the call.
- Demonstrating an understanding of the roles limitations and work within them. Evidence that guidance has been sought from colleagues when appropriate.
- Meeting the required standard with regards to clear and concise details of encounters ensuring correspondence, reports, results, etc., are documented in SystmOne clinical software tool.
- Processing new patient administration, registrations, scanning of medical records, filing etc and assist with online access enquiries as they arise.
- Handling patient requests for prescriptions through electronic or signed processing, medication review and follow up action through the SystmOne interface.
- Participating in multi disciplinary team meetings whenever required.
Please see full job description attached.
