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Primary Care Careers

Receptionist

Information:

This job is now closed

Job summary

Fern House Surgery has an excellent opportunity for a receptionist to join our team,on a full or part time basis. The hours are negotiable and flexibility is needed to cover sickness and holiday.

Main duties of the job

In this essential front-line role at the practice, receptionists help patients to access the right services, assist with keeping health records accurate and up-to-date, and ensure that appointment bookings are well-managed.

About us

Fern House Surgery is a large GMS dispensing practice, with 8 partners and approximately 16,500 patients. For further information please contact Sarah Shawyer by email sarah.shawyer@nhs.net, or telephone 01376 502108.

Details

Date posted

30 November 2023

Pay scheme

Other

Salary

£11.30 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

6694

Job locations

125-129 Newland Street

Witham

Essex

CM8 1BH


Job description

Job responsibilities

The main responsibilities of the role include:

  • Greeting and directing all patients;
  • Making appointments and giving out appointment cards, where required;
  • Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.;
  • Dealing with requests for information, and managing problems and complaints;
  • Advising patients of practice procedures;
  • Registering new patients;
  • Answering the telephone, promptly.

Job description

Job responsibilities

The main responsibilities of the role include:

  • Greeting and directing all patients;
  • Making appointments and giving out appointment cards, where required;
  • Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.;
  • Dealing with requests for information, and managing problems and complaints;
  • Advising patients of practice procedures;
  • Registering new patients;
  • Answering the telephone, promptly.

Person Specification

Knowledge, Skills and Experience:

Desirable

  • Excellent communication skills, with a clear and polite telephone manner;
  • Ability to work in a polite, confidential and discreet manner, respecting patients at all times;
  • Experience of working with the general public, being sensitive and empathic in distressing situations;
  • Confidence to work as part of a team and ability to "think on your feet";
  • Strong IT and administration skills;
  • Organised, adaptable, and friendly;
  • Keen to help us provide high levels of customer service;
  • Previous medical or healthcare receptionist experience is desirable.
Person Specification

Knowledge, Skills and Experience:

Desirable

  • Excellent communication skills, with a clear and polite telephone manner;
  • Ability to work in a polite, confidential and discreet manner, respecting patients at all times;
  • Experience of working with the general public, being sensitive and empathic in distressing situations;
  • Confidence to work as part of a team and ability to "think on your feet";
  • Strong IT and administration skills;
  • Organised, adaptable, and friendly;
  • Keen to help us provide high levels of customer service;
  • Previous medical or healthcare receptionist experience is desirable.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Primary Care Careers

Address

125-129 Newland Street

Witham

Essex

CM8 1BH


Employer's website

https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Primary Care Careers

Address

125-129 Newland Street

Witham

Essex

CM8 1BH


Employer's website

https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Recruitment Team

Fern House Surgery

eoe.primarycarecareers@nhs.net

Details

Date posted

30 November 2023

Pay scheme

Other

Salary

£11.30 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

6694

Job locations

125-129 Newland Street

Witham

Essex

CM8 1BH


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